Bellperson - Full-time

Sheraton Pleasanton Hotel

Job overview

A Bellperson escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, as well as providing general information regarding the hotel and local attractions. 

What you will be doing

• Show guests to room assisting them with their luggage.
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
• Check luggage for hotel guests both for day and overnight.
• Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts.
• Open doors while guests are being greeted in a friendly and courteous manner.
• Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
• Maintain an open communication line through all shifts by proper use of intershift log.
• Deliver messages and valet to guest rooms.
• Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
• May perform the duties of a valet.
• Assist front desk with key inventory and other projects as needed.

Requirements

• High School Education or equivalent experience
• Customer Contact Experience preferred.
• Able to communicate with guests, respond to questions, knowledge of hotel services, local area events and activities.
• Able to drive vans, limousines, and automobiles with an excellent driving record as verified by a Motor Vehicle Report preferred.
• Second language may be desired.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer