Staffing Specialist- Victoria, TX.

Job Description: The Staffing Specialist is responsible for: 1) delivering high quality service to customers and temporaries by matching skills of temporaries to customer needs, 2) developing and retaining business by providing outstanding customer service, and 3) performing a variety of administrative tasks that support the overall mission of quality performance and service. Moderately routine assignments with some latitude for decision making. 1. Obtain detailed assignment information from customers and utilize it to provide effective customer service. 2. Interview and Test applicants to evaluate their qualifications for assignments. 3. Administer the training of temporary employees to upgrade their skills for assignments. 4. Fill customer work orders with qualified temporaries. 5. Monitor temporary employee attendance and performance using the phone and Quality Performance Program. 6. Troubleshoot to resolve the problems or complaints of customers and temporaries. 7. Coach and Counsel temporaries to ensure quality performance and job satisfaction. 8. Implement company award programs to recognize the good performance of temporaries. Business Development 9. Conduct outside service calls to ensure quality customer service and expand business. 10. Conduct outside service calls to reactivate inactive customer accounts. 11. Make key skill telephone sales calls to acquire new business. 12. Present Manpower&apps;s Automated Office Skillware, Ultradex, and Skill Measurement programs to customers in order to secure or maintain their business. 13. Present Manpower's HR consulting services to appropriate customers in order to secure or maintain their business. 14. Recruit temporary employees to form a pool of applicants for high demand skill areas. 15. Administrative Support 16. Answer telephone to provide desired information for customers and temporaries. 17. Maintain customer and temporary employee records to ensure completeness and accuracy. Ability to travel to local customer sites as needed. Required Skills: Ability to communicate effectively with others. Ability to problem solve. Ability to shift back and forth between two or more tasks. Ability to influence the opinions or decisions of others (e.g., customers and temporaries). Ability to remember information (e.g., policies, procedures) or find it as needed. Ability to access areas where needed people, information or equipment are located. Ability to understand and accurately apply basic math skills. Ability to make competent use of work related equipment and materials. Cooperative, team oriented, patient, calm under pressure, and able to work independently Strong PC skills and the ability to navigate within the Manpower systems is critical. Intermediate business writing and oral communications skills. Describe how this position will demonstrate leadership including but not limited to staffing, training and overseeing workflow. Individual contributor but is resource and influence on internal team members and provides direction to fellow team members on priority and workflow. Coordinates the day-to-day operations of the team including training, coaching, assigning, monitoring, and directing work while providing guidance on more complex issues. Describe how this position will consistently align their work, or work of the team, to the company's direction and goals. Operates under general direction with guides of general practice, established policies and procedures but requires application of some independent critical thinking and judgment. Responsible for recommending ways to improve own workflow and the workflow and processes of the department. Education/Experience: Shift/Scheduled Hours: Are Expenses Allowed? Is Travel Required? Does this position require Pre-Employment Screenings? Yes If yes to the above, please list All Pre-Employment Screenings required for this position: back ground Drug If the Candidate is pre-identified please provide name and contact information: Position Type: Replacement Physical Address of Work Location: 2601 Azalea St. Victoria, TX. 77901