Field Installation Manager - DEERFIELD BEACH

POSITION PURPOSE -
The Field Installation Manager (FIM) is responsible for the hiring, training and performance management of Installation Service Managers and their overall productivity. The FIM must ensure timely completion of all jobs and installations while completing services timely within their assigned territory. The FIM will manage the recruitment and hiring and of installers, and will conduct periodic line reviews with installers. The FIM is responsible to meet required staffing and installation capacity levels for the assigned territory. The FIM is responsible to ensure customer satisfaction through timely, quality installations of products and services offered. They are responsible to ensure proper adherence to job process and installation standards of ISM and installers in their assigned territory. They are responsible for installation cost controls to meet company stated GM targets.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -

• Manage staff of Installation Services Managers - hire, train and performance manage team of direct reports (ISM's). Manage the work of four or more ISM in their day-to-day duties. Ensure ISM productivity as it relates to gross margin, accounts receivable, measure time, services, inspections and installer capacity.
• Market gap coverage - ensure proper staffing is achieved and all territories have proper coverage while filling open positions and during scheduled time off periods (vacation, etc).
• Installer recruiting - actively seek out and recruit new installers to join Home Depot's service provider network, ensure proper onboarding and introduction of proper installation standards.
• Line reviews - conduct business reviews with installers, seek out business process improvement methods.
• Services - ensure timely resolution of open services.
  NATURE AND SCOPE -
• Position reports to Branch Installation Manager
• Number of Direct Report: 4
  ENVIRONMENTAL JOB REQUIREMENTS -
• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
• Typically requires overnight travel 5% to 20% of the time

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

MINIMUM QUALIFICATIONS -

• Must be eighteen years of age or older.
• Must pass the Drug Test.
• Must pass Background Check.
• Must pass pre-employment test if applicable.
  EDUCATION REQUIRED -
  The knowledge, skills and abilities typically acquired through the completion of a High School Diploma or equivalent in a field of study related to the job.
  YEARS OF RELEVANT WORK EXPERIENCE - 4
  CERTIFICATIONS/LICENSES -
  PHYSICAL JOB REQUIREMENTS -
  Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
  ADDITIONAL QUALIFICATIONS -
  PREFERRED QUALIFICATIONS -
  • Prior knowledge of installation processes.
  • Knowledge or experience in the home improvement industry.
  • Knowledge or experience dealing with sub-contractors.
  • Working knowledge of Microsoft Office products.
  • Prior management experience, including knowledge of Human Resources concepts.
  KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
  • Able to work cooperatively as part of a team in order to achieve branch objectives.
  • Knowledge of leadership and management principals and the ability to effectively apply these principals to the team.
  • Detail oriented as it relates to tracking jobs/installations and backlog
  • Strong negotiating skills
  • Ability to influence
  • Conflict resolution