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Applications Support Engineer - Developer - Multiple Locations
| Hours | Full-time, Part-time |
|---|---|
| Location | Cypress, CA Cypress, California |
About this job
We are looking for an experienced Applications Support Engineer/Developer
to join our IT Production Support Team to assist in managing and coordinating
all production related activities with the Service Coordinator and a team of
offshore resources. You will provide leadership in critical production issue
resolution (both Priority 1 and Priority 2).
UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
Primary Responsibilities:
- Responsibility, at a
high level, includes application availability, reliability and stability on a 7
by 24 by 365 basis. - Be willing to work on
24x7 on call basis. - Ensure timely resolution
of all production issues meeting or exceeding SLAs. - Ensure that the work
delivered by the team is of high quality. - Work with business to
prioritize production issues for resolution. - Assist Service
Coordinator and Service Manager in providing management status reports on
daily, weekly and monthly basis. - Assist Service
Coordinator and Service Manager in scheduling OM and work order tasks including
management of customer-driven priorities. - Ensure that all
documentation has been updated and that work product meets UDP / SOX compliance
requirements - Conduct or facilitate
root cause analysis on all in-scope incidents and recommend a corrective action
plan. - Assist Service
Coordinator as a liaison between offshore resources and business/ onsite IT
management. - Assist in Providing
estimates (or coordinate estimates from off shore) on all break/fix, and
problem-management activities. - Identify application
performance improvement initiatives and implement the same in consultation with
the Service Coordinator and Service Manager. - Work with the Service
Coordinator and Service Manager in process improvement initiatives as directed
by the service manager. - Conduct or facilitate
root cause analysis on all in-scope incidents and recommend a corrective action
plan.
Requirements
Required Qualifications:
- 3+ years of
development and support experience using .Net, SQL and Java - 3+ years of
SDLC experience - Bachelor's
degree OR High School diploma/GED with 7+ years development & support
experience - United States Citizenship
- Ability to obtain favorable
adjudication following submission of Department of Defense form SF86 .
Preferred Qualification:
- Healthcare-related
experience with HIPAA X12 transactions (i.e.270/271 - Eligibility, 276/277 -
Claims Status, 837 - Claims Submission, 835 - Remits, 278 -Auth &
Referrals, 834 - Enrollment, 820 - Premium, Paper Claims
As
a requirement of UnitedHealth Group's contract with the Department of Defense, this
position requires U.S. citizenship and proof of favorable adjudication
following submission of Department of Defense form SF86 ,
(the National Agency Check or “NACâ€).
Successful completion of the NAC process is a requirement for continued
employment in this role. NAC processing
will be initiated by our TRICARE Security Officer post-offer, and can take 3-6
months for a final decision communication from the Department of Defense. Candidates will be allowed to begin
employment with UnitedHealth Group in this role based on an interim clearance,
and final results will be communicated as they are received. Failure to obtain final NAC approval will
result in termination from this role.
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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