Medical Outbound Call Center Rep

Aerotek is looking for motivated Customer Service Representatives to work in a fast-paced outbound call center in the Denver, CO area.

Primary Duties may Include:
- Calling out to current insurance plan members to get them to sign up for additional benefits (no additional charge)
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information
- Documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information.
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
- Uses computerized systems for tracking, information gathering and troubleshooting.
- Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
- Seeks, understands and responds to the needs and expectations of internal and external customers.

Qualified Candidates will Have:
- High School Diploma or GED
- 6 months minimum Call Center Experience (Outbound experience is preferred)
- 1 year minimum Customer Service Experience
- Sales experience preferred
- Healthcare/HIPAA experience preferred
- Basic computer proficiency
- Good attendance record and tenure with previous employment

Schedule: 34 hours/week Monday-Friday 3:00pm - 10:00pm and mandatory Saturday shift 7:00 am - 3:30 pm. You must be willing and able to work Monday through Saturday, although you will have one consistent day off during the week. The first 4 weeks are training Monday-Friday 8:00am - 5:00 pm.

This position is anticipated to start August 25, 2014. Qualified and interested candidates please apply with resume or call Ryan Karasek at 303-224-4553

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit Aerotek.com.