Senior Clinical Practice Consultant - Full-time / Part-time

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

The Senior Clinical Practice Consultant (Sr. CPC) is responsible for ongoing management of practices participating in UnitedHealthcare's Value Based Programs such as Accountable Care Organizations (ACO), Patient Centered Medical Homes (PCMH), or Population Health Management programs such as Patient Centered Care Model. The Sr. CPC will act independently in leading multi-disciplined practice transformation and practice performance improvement initiatives. He/she will guide practices in achieving targeted goals that include improved quality, efficiency and utilization. The Sr. CPC is accountable for driving practice progress toward desired transformational change and performance improvement, while meeting savings goals set for the practice.

The Sr. CPC will act as a mentor to CPCs on the team and in some cases may have CPCs reporting directly to them. The Sr. CPC, as the single point of contact with a practice will be responsible for communicating practice progress to Sr. Leadership both within UnitedHealthcare and at the practice. The Sr. CPC reports to the Clinical Program Director.

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  Accountable for successful deployment of program at the practice level, including, attribution, provider rosters and performance and clinical reporting; introduces and educates practice on the value/use of reporting tools and delivery of reports via Physician Portal; provides assistance with HIT, EMR, disease registries and other technology.


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  Using results of practice readiness assessment, designs practice transformation plan and implements appropriate training modules designed to assist practice in achieving contractually required transformation milestones; monitors progress of practice in milestone achievement and insures practice accountability for successful completion.


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  Consults with and guides practice on developing innovative solutions to practice organization and structural challenges in order to achieve desired program outcomes. Brings best practice experience and connects practices with other high performing practices to spur innovation. Helps practice meet and exceed expectations/milestones for achieving success.


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  Monitors monthly and quarterly performance of assigned practices. Analyzes key cost, utilization and quality data and interprets results to assess the performance of the practice; identifies strategies for improvement to include specific outcomes and metrics to monitor progress to a goal; provides feedback and makes recommendations for improvement.


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  Reviews Clinical Action report results to guide practice in identifying care management opportunities and adjust processes to prioritize interventions to achieve clinical and cost outcomes.


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  Meets regularly with assigned practices to review available practice reports, present practice performance synopsis and identify opportunities for improvement.


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  Utilizing the results of the practice performance analysis and input from the practice, develop/update performance improvement action plans; monitor practice efforts to address performance and care management opportunities.


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  Works with the practice and Optum to align and integrate Optum care/disease management programs and population health services to augment the practice's capabilities, support their care management efforts and add value to the patient care experience.


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  Serves as a single point of contact to practices for program and operational issues.


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  Establish and maintain a supportive, collegial role with assigned practices.


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  Facilitate efficient, effective practice improvement meetings.


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  Maintain databases directly associated with role.


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  Effectively collaborate with team members in the Clinical organization as well Medical Directors, local Network leads, HCE Analysts and Clinical Analysts in support of the program.


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  Assist and support leaders in summarizing and disseminating experience-related learning by way of team updates, written reports/articles, and/or presentations as called for by directors.

RN - Register Nurse preferred

• Demonstrated effectiveness in analyzing practice performance data and identifying opportunities for improvement and innovation.


• Excellent verbal, written, presentation, and group facilitation skills required, with the ability to convey complex or technical information in a manner that others can understand.


• Strong critical thinking skills necessary to evaluate and respond to practice challenges and related team dynamics.


• Superior interpersonal skills with the ability to build positive relationships with key practice representatives and team members across the UnitedHealthcare enterprise.


• BS/BA required, Masters Preferred.


• Experience in Quality Improvement, practice management and facilitation skills are beneficial.


• Clinical background or experience a plus.


• RN - Register Nurse preferred
  
  
  Preferred Experience:


• Minimum of five to seven years of experience in either practice or medical management, health care analytics, managed care contracting or experience in a primary care or multi-specialty practice that has successfully implemented PCMH or ACO programs or quality improvement initiatives.

Position requires flexibility to work remotely with travel to practice locations as needed with the ability to meet multiple deadlines and handle interruptions to on-going work activities.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 17 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.




UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.