The job below is no longer available.
You might also like
in Chino, CA
- $22.34 -$27.42
Verified per hour First Student • 5h agoJust posted Urgently hiring 10.5 mi Use left and right arrow keys to navigate 
$49est. per hour Chevron • 2d agoUrgently hiring 10.5 mi Use left and right arrow keys to navigate
$23.00 to $28.00Verified per hour ATI • 4h agoExcellent pay Urgently hiring 12.1 mi Use left and right arrow keys to navigate- $25-$30
Verified per hour Express Employment Professionals • 1h agoUrgently hiring 7.2 mi Use left and right arrow keys to navigate
Customer Service Representative Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Chino, CA Chino, California |
About this job
Posting Job Title:Customer Service Representative
Requisition #: 158987BR
Posting Location: Ontario, CA, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Posting Job Title: Customer Service Representative
Posting Job Description: The Time Warner West Region currently seeks 25 Customer Service Representatives for our Customer Service/Sales Department in our Ontario,CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. Candidates must be motivated, driven, have the desire to excel in a fast pace environment and be very customer focused.
Next Class: Monday, September 29, 2014
**Please note: We are looking for people who are available to work any shift. Some shifts end as late as 1 AM, including Saturday, Sunday and Holidays. **
Starting pay is $12.00/hr., plus bonuses and commissions. Apply on-line today and complete a required on-line assessment.
POSITION SUMMARY:
To provide information and assistance on all aspects of cable, internet and digital phone services, while attempting to maximize revenue for the company through up-selling on every call.
ESSENTIAL FUNCTIONS:
- Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standards
- Sell and upgrade company core products in accordance with company requirements and customer needs
- Save customers from disconnecting services whenever possible.
- Provide information regarding products and services, billing, repair, collections and respond to other types of inquiries
- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Inform supervision/management of all unresolved complaints
- Attempt to troubleshoot customers ' service problems and schedule field service calls when necessary
- Schedule customer appointments in accordance with established procedures
- Document customer transactions accurately in ACSR, CSG or AAD
- Coordinate with co-workers, leads, and other departments as appropriate
QUALIFICATIONS:
- High school diploma or equivalent education required
- 1-2 years sales experience highly preferred
- 1-2 years heavy phone volume experience in a customer service/call center capacity highly preferred
- Automatic call distribution experience highly preferred
- Typing speed of 40WPM preferred
- Must demonstrate excellent database skills, including the ability to enter customer information/orders accurately and navigate through multiple screens
- Must demonstrate strong oral communication skills
- Must be available to work days, evenings, weekends and split shifts, due to business need
CBTWC 7/30/2014
FCC Unit_TWC: 7532
Controlling Establishment ID: 00378 - Ontario Dupont Ave
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 158987BR
Posting Location: Ontario, CA, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Posting Job Title: Customer Service Representative
Posting Job Description: The Time Warner West Region currently seeks 25 Customer Service Representatives for our Customer Service/Sales Department in our Ontario,CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. Candidates must be motivated, driven, have the desire to excel in a fast pace environment and be very customer focused.
Next Class: Monday, September 29, 2014
**Please note: We are looking for people who are available to work any shift. Some shifts end as late as 1 AM, including Saturday, Sunday and Holidays. **
Starting pay is $12.00/hr., plus bonuses and commissions. Apply on-line today and complete a required on-line assessment.
POSITION SUMMARY:
To provide information and assistance on all aspects of cable, internet and digital phone services, while attempting to maximize revenue for the company through up-selling on every call.
ESSENTIAL FUNCTIONS:
- Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standards
- Sell and upgrade company core products in accordance with company requirements and customer needs
- Save customers from disconnecting services whenever possible.
- Provide information regarding products and services, billing, repair, collections and respond to other types of inquiries
- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Inform supervision/management of all unresolved complaints
- Attempt to troubleshoot customers ' service problems and schedule field service calls when necessary
- Schedule customer appointments in accordance with established procedures
- Document customer transactions accurately in ACSR, CSG or AAD
- Coordinate with co-workers, leads, and other departments as appropriate
QUALIFICATIONS:
- High school diploma or equivalent education required
- 1-2 years sales experience highly preferred
- 1-2 years heavy phone volume experience in a customer service/call center capacity highly preferred
- Automatic call distribution experience highly preferred
- Typing speed of 40WPM preferred
- Must demonstrate excellent database skills, including the ability to enter customer information/orders accurately and navigate through multiple screens
- Must demonstrate strong oral communication skills
- Must be available to work days, evenings, weekends and split shifts, due to business need
CBTWC 7/30/2014
FCC Unit_TWC: 7532
Controlling Establishment ID: 00378 - Ontario Dupont Ave
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Your Privacy Choices