Client Manager - Provider Solutions, OptumInsight - Full-time / Part-time

Client Manager - Provider Solutions, OptumInsight

Columbus, Ohio 

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.SM

 
A Client Manager at OptumInsight manages ongoing contract relationships and service delivery to clients for one or more accounts. They act as an outward-facing, dedicated resource for assigned accounts, typically with direct client contact (non call-center) and large/complex accounts. The Client Manager builds relationships Provider clients (not individual members) and serves as the primary point of contact for overall day-to-day service delivery. They represent clients internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs.

This function includes employees who are in dedicated on-site service roles. Jobs in this function may work closely with sales on renewals and up-selling, but incumbents do not have specific sales goal accountability.

Primary Responsibilities:

• Provides updates to solution leadership on client status and areas of escalation


• Attend meetings with solution owners  front line


• Conducts onsite client meetings and internal client team meetings, as needed or as required at the direction of management


• Serve as point of contact for designated solution


• Identify solution area needs and position solution to meet those needs


• Stay current on relevant Optum solution updates


• Solve day to day client issues within solution area


• Partner with broad internal team  Sales, Implementation, Product, etc.


• Analyze and determine client retention risk and issues


• Review and understand solution ROI/value


• Articulate Optum/UHG value proposition within context of the solution


• Define, collect and analyze key metrics for success for solution


• Understand client's business model (independent vs IDN, teaching vs. community hospital, for profit vs. not for profit, vision, mission and values and can recognize potential strategic opportunities


• Support execution against Client Plan


• Participate in the client planning process

Required Qualifications:

• Undergraduate degree or equivalent experience


• 3-5 years of previous client management experience preferably in the healthcare/ IT market


• Ability to travel up to 50%

Preferred Qualifications:

• Excellent listening & collaboration skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

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