Enrollment Eligibility Representative - Duluth, MN

Position Description:

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

If it sounds too good to be true, consider this:

Through our family of businesses and a lot of
inspired individuals, we're building a high-performance structure that works better for more
people in more ways.

 
Positions in this function are responsible for preparing, processing and maintaining new member or group enrollments.May load new member or group data into the enrollment database & update the database with changes. 

• Researching errors by comparing enrollment error reports against system information


• Reconciling reports 


• Performing basic clerical functions with proficient PC skills 


• Analytical and Researching techniques to trend or quantify projects 


• Initiate and assist with developments/changes to increase or change quality and productivity 


• Preparing, processing, and maintaining new member or group enrollments 


• Responding to member eligibility or group questions & verify enrollment status 


• Working with various types of member correspondence 


• Reconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes 


• Inventory control of member and group transactions 


• Moderate work experience within own function. 


• Some work is completed without established procedures. 


• Basic tasks are completed without review by others. 


• Supervision/guidance is required for higher level tasks.

• High school diploma/GED


• 1+ year of experience in an office setting environment using the computer as the primary instruments to perform job duties 


• Intermediate MS Excel experience required 


• Strong computer skills, including working knowledge of MS Windows and strong mouse and keyboarding skills 

Assets: 

• Office 2010 experience preferred


• Macro experience preferred 
  

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer 
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

UnitedHealthcare, part of the UnitedHealth Group family of companies, is comprised of three specialized businesses dedicated to meeting the health care benefits needs of individuals and groups; all part of something greater, but each with a specialized focus

UnitedHealthcare Employer & Individual works with individuals, small businesses and large multi-site employers to provide innovative, affordable benefits services.

UnitedHealthcare Medicare & Retirement is focused on serving Americans over the age of 50. It is the largest business dedicated to meeting the growing health and well-being needs of aging individuals in the nation, serving one in five Medicare beneficiaries through a comprehensive and diversified array of products and services through four industry-leading businesses.

UnitedHealthcare Community & State provides high-quality, personalized, public-sector health care programs that help local government agencies improve health outcomes for millions of children and low-income and disabled individuals at an affordable cost.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.