IT Desktop Support Technician

The IT Desktop Support Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organizations desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal performance. The position will also troubleshoot problem areas, in person, by telephone or via e-mail, in a timely and accurate fashion and provide end-user assistance where required.

Essential Functions

• Assists in the installation and configuration of appropriate hardware, systems, and applications for users. Ensures new users are equipped with the appropriate technical devices and support
• Installs, supports, and maintains PC applications in a Windows 7 Active Directory environment. Software includes Operating Systems, MS Office, Remote Access Technologies, System Management tools and various business unit software titles
• Supports and participates in the continuous assessment and improvement of the quality of care and services provided
• Maintains and provides technical support to the company’s computer systems, including, but not limited to: software programs, hardware devices, operating systems, mobile devices, printers, and phone configurations
• Ensures desktop computers, laptops, tablets, and mobile devices interconnect seamlessly with diverse systems
• Enforces Network Security and Appropriate Use Policies
• Ensures secure operation of all hardware devices and services through the use of security and encryption tools, and through extensive staff training and documentation
• Provides 2nd & 3rd level support in performing analyses, testing, and updates of computer and hardware systems. Diagnoses and solves recurring hardware and software faults to ensure the most efficient computer systems and devices for users
• Collaborates with staff and IT management to ensure that current suite of programs are meeting the needs of employees
• Writes technical specifications for purchase of PCs, desktop hardware, and related products
• Maintains proper documentation as required by leadership of Corporate IT to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation
• Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs
• Assess functional needs to determine system purchase specifications
• Keeps up to date on emerging technologies and recommends changes as appropriate

Knowledge, Skills and Abilities

• Two year degree or equivalent work experience
• A+ and N+ experience preferred
• CompTIA and/or Microsoft certifications a plus
• 3+ years’ experience in the following:
  • Citrix XenDesktop Support
  • Troubleshooting network connectivity and Remote access/VPN related technologies
  • Laptop, Desktop, and Server hardware support
  • Microsoft Office 2010/13 troubleshooting
  • Experience working with Apple, Droid, and Windows based mobile devices
  • Windows XP/7/8, Windows Server 2008/2012 experience
  • Excellent technical knowledge of pcs and desktop hardware
  • Working technical knowledge of current protocols, operating systems, and standards
  • Working knowledge AD/GP, Exchange 2010/13 and remote control tools
  • Knowledge of all software applications used within the organization
  • Familiar with PCI-DSS and Sarbanes-Oxley Guidelines and Regulations
  • Shortel Phone System experience preferred
  • Cisco Routers, switches and firewall experience
  • Strong understanding of wired/wireless networking concepts, general troubleshooting steps, and network tools

Physical Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this position or that a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Most work is performed in a normal office environment
• Lift and carry materials weighing up to 20 pounds
• Operate a variety of standard office equipment including a computer, telephone, calculator, copy and fax machine requiring continuous and repetitive arm, hand and eye movement
• Travel to/from meetings and to various locations

This job may have specific physical demands including, but not limited to, the following:  ability to lift up to 75 lbs.; ability to operate machinery with moving mechanical parts; and ability to bend, reach, kneel, squat, stand for a long period of time and push/pull heavy loads.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. 

Qualified candidates will be contacted.  To learn more about all of the benefits of working at Sprouts and how you can become part of our growing team, apply on-line at .  Sprouts Farmers Market is an Equal Opportunity Employer.

2014

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.