IP Telephony Engineer

Responsibilities

RESPONSIBILITIES

• Design, implement and support solutions involving IP Telephony / voice over IP and emerging voice / data technologies, Primary support of high availability call center solution for enterprise customer.
• Strong knowledge of traditional voice, data and IP Telephony technologies, as well as knowledge and experience within a converged environment.
• Provide engineering design and implementation support of systems’ hardware, Linux operating systems, IP Networking, Cisco CUCM, as well as Genesys and Nice applications knowledge.
• Responsible for the design and technical accuracy for converged voice and data solutions with a focus on Cisco IP Telephony, Genesys, and Nice call recordings.
• Produce integrated solutions designs and support documentation to support customer IP Telephony requirements.
• Focus on steady state engineering fluent in call routing, Genesys, Nice, Cisco CUCM, Unity and CER.
• Responsible for ensuring day-to-day operational integrity and will also work on change requests on all converged technologies.
• Responsible for presentations and demonstrations.
• Individual accepts ownership of critical or chronic issues, creatively thinking through to problem resolution.

Qualifications

REQUIREMENTS

• BS in Engineering or Computer Science related discipline or equivalent work experience.
• 5+ years’ experience in development and implementation of Contact Center and Unified Communication & Convergence solutions in Cisco and/or Genesys environment..
• Proven experience designing, configuring, and presenting converged voice and data solutions.
• Well-rounded working knowledge for Cisco and Genesys products, including deployment methodologies, design best practices while considering operational efficiencies
• Demonstrate hands on experience with call control, voicemail, CER and overall voice infrastructure.
• Possess outstanding technical skills in:
  • VOIP
  • TCP/IP Internetworking
  • TDMoIP
  • IP/PBX Trunking
  • Call Routing
  • Genesys
  • Nice
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Unified Messaging
  • Cisco Emergency Response (CER)
  • Cisco Cisco Unified Contact Center Enterprise (UCCE) experience is a plus
• Cisco Certifications in one one or more of the following CCNA, CCNP, CCVP, or CCIE Voice.
• Engineer must be capable of being self-directed and able to work effectively in a teaming environment both with and without direct supervision.
• Professional speech and interaction with all levels including executives.
• Demonstrated ability to defend and support ideas.
• Excellent written and verbal communications skills are essential.

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.