Front Desk Agent

Welcome to Doubletree!

With a growing collection of upscale hotels and resorts in more than 200 gateway cities and vacation destinations worldwide, Doubletree hotels treat Guests to accommodations that celebrate a sense of place, with a combination of contemporary style and a refreshingly caring and relaxed approach to hospitality. Doubletree's CARE culture is the heart of the brand, and inspires our Caring, Attentive, Responsive, Empowered service. When you join the Doubletree team, you become part of a brand that believes You Get What You Give: the more we reach out and connect with our Guests, Owners, fellow Team Members and Communities, the more positive results we see. Our CARE culture sets us apart as a desirable place to stay and place to work, the world over.

Front Desk Agent

Job Summary

Greets and registers guests. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests, and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs. Promotes and administers Hilton Marketing Programs for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensures statements are correct upon guest check-out