District Administrative Coordinator Manager (Western US) - Full-time / Part-time

POSITION PURPOSE -
The District Administrative Coordinator Manager is responsible for hiring, training and managing Administrative Coordinators within an assigned territory or area. The function is also responsible for ensuring results meet and exceed performance standards and metrics relating to timely completion of jobs, and minimal service issues while contributing to the branch goal of installing 100% of backlog representing a specific product line(s) within an assigned territory or area. Other responsibilities would include the tracking of returned, unused products to vendors and ensuring proper credit is received from vendors. Other duties as assigned.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
Management of installation functions and job processes within assigned territory to ensure that jobs are completed on a timely basis to the satisfaction of the customer. Recruiting, hiring, training and managing the Administrative Coordinators. On going training of Administrative Coordinators to be advocates of customers at all times. Shared responsibility for resolving customer affairs issues or other customer service issues that are not resolved in a timely basis. Managing customer and associate scheduling process to ensure utmost efficiency. Managing the job process to ensure the timely flow of all projects through our active job and services reports. Other responsibilities includes: provide monthly installer needs by territory so installer recruitment can be focused. Driving costumer satisfaction-VOC rating, contributes to meeting Branch plan, provide installer capacity scheduling, meet MO-FUP standard for the Branch. This position will also have an assigned territory/business to support.

NATURE AND SCOPE -
Position Reports to Title: Branch Manager

NUMBER of DIRECT REPORTS -
3-8 Administrative Coordinators
Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.

ENVIRONMENTAL JOB REQUIREMENTS -
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Possible Locations:  San Diego; Baldwin Park; San Francisco; Seattle; Portland; Sacramento; Dalla We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

MINIMUM QUALIFICATIONS -
Minimum Age: 18
Must pass drug and background tests.

Education: The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or G.E.D.

Yrs of Relevant Work Experience : 3 years

Physical Job Requirements:
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

ADDITIONAL QUALIFICATIONS -
Must pass drug and background tests. Must pass pre-employment tests, if applicable.
Must possess a valid driver’s license and have access to a reliable vehicle. Must be flexible to work nights, holidays and weekends.

PREFERRED QUALIFICATIONS -
Management experience
Knowledge or experience in the home improvement industry

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
Excellent leadership skills
Excellent communication skills, both written and verbal
Able to use Microsoft Office products and type 25-30 wpm Heavy Excel knowledge and experience
Proven experience managing multiple tasks simultaneously
Problem solving ability
Effective manager, successful recruiting experience, effective time management, effective resource and workload management, customer service and dispute resolution Superior Customer Services is essential.