Assigned Client Engineer - Full-time / Part-time

Responsibilities

The Windows platform ACE position requires the effective service delivery to specific customers in support of their systems, infrastructure, daily administration and management. Working closely with Service Managers and internal teams, the Assigned Client Engineering organization ensures that all aspects of the customer's ongoing system support and administration are successful. This is achieved through a number of proactive maintenance and management tasks including the creation and maintenance of application flow diagrams, custom monitors, RTS (Return to Service) documents, and Knowledge base articles as needed, 24x7 escalation support on an on-call basis, ongoing training for first line support personnel on assigned customer's environment, identification and correction of recurring technical issues within assigned customer environments. The position will assure that Verizon provides advice to customers. Areas of advice will cover risk and capacity management, technology roadmaps, as well as other topics.

Qualifications

Qualified candidates MUST possess the following:

• 5~7 years of systems administration experience on the MicroSoft platform.
• Extensive experience in enterprise class managed services.
• Understanding of and experience with service level agreements and operational level agreements
• Candidates must hold one of the following MCTS certifications; Active Directory, Configuration; Network Infrastructure, Configuration; Applications Infrastructure, Configuration; Windows Internals. *Exceptions may be made for qualified candidates to obtain an MCTS certification within 90 days of hire date.
• Experience in supporting I.T. systems and infrastructure in a 24x7 production environment.
• Experience and expertise supporting Windows Server 2003, 2008, Windows clustering, IIS, and MS Active Directory in a systems administrator role.
• Expertise in Windows administration utilizing scripting and other forms of automation.
• Experience supporting and administering HP, Dell or IBM server and storage hardware.
• Expertise with network troubleshooting at the server level.
• Expertise with DNS, WINS and Windows networking protocols.
• Exceptional analytical and problem solving skills, with logical problem solving from Layer 1 through Layer 7 of the OSI model.
• Excellent communication and customer service skills are required.
• Excellent documentation skills are required.
• Ability to work within change control parameters.
• Ability to work well under pressure.
• Ability to work in a team environment that requires a great deal of independent thinking and work execution.
• Strong sense of urgency in support of all customers. Ability to understand business requirements for technical needs and utilize the business requirements information to prioritize work, develop solutions, and set urgency for others.
• Ability to track and prioritize work independently, based on information from customer and service manager.
• Ability to express complex situational information verbally and in written form.
• Ability to establish expected completion dates for work being performed and provide immediate status updates if the work cannot be completed by the specified date.
• Ability to follow policies and procedures that dictate minimum standards for ticket handling, such as customer communication status updates, timelines for escalation, management communication status updates, etc.

Preferred qualifications include:

• Expertise in Windows Server 2008
• MCITP or MCTS For Windows Server 2008 in any of the following areas:
• Active Directory Configuration
• Microsoft Office SharePoint Server 2007 Configuration
• Bachelors or Associates degree

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.