Macy's Chicago, IL: Retail Gift Registry Advisor, Full Time, State Street

Job Overview:

As a Gift Registry Advisor, you are responsible for driving Stores Own Sales by:

• Advising couples on creating an omni-channel Macy's gift registry that reflectstheir personal lifestyle utilizing the latest technology, whether they begin in-storeor online
• Offering personalized service to the couple, their parents, relatives, gift giversand home store customers
• Assisting the couple when completing their registry and other post occasion needs as newlyweds
• Building partnerships with the selling associates while acting as a home store

expert consistently demonstrating MAGIC selling behaviors
Performs other duties as assigned.

The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking .

Essential Functions:

• Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration
• Drive and exceed registry and home store sales goals by executing Stores Own Sales through MAGIC selling and aggressive and effective use of available and emerging technology
• Contribute to overall home sales by actively working with couples, gift givers and customers as the Home Lifestyle/Gift Registry expert. Demonstrates effective and efficient use of tablet and mobile / smart phone technologies to recommend product /drive sales.
• Coach soft home selling associates on how to best serve the couple and their guests. Provide training to ensure the couple's
• Regular, dependable attendance & punctuality

Qualifications:
Education/Experience:

• Retail or sales experience in customer service focused business; 2-4 years' experience preferred.
• Proficiency with computers, tablets, and smart phones and associated apps, programs and social media tools with interest in and ability to quickly learn new technology skills

Communication Skills:

• Is an engaging conversationalist and active listener; uses knowledge through conversation to suggest best products
• Asks the right questions to discover couple's personal needs (understands what is important to fit the couple's lifestyle) products

Reasoning Ability:

• Has ability to drive additional business through partnerships with industry experts and community contacts
• Ability to plan, anticipate and develop solutions to ensure the most outstanding registry experience
• Takes ownership role for achieving goals
• Has results matter drive and excellent follow-through; must be extremely detail oriented

Other skills:

• Passion for developing and maintaining home product knowledge (tabletop, housewares, textiles, luggage, big ticket)
• Is eager to learn and share knowledge with coworkers and associates
• Bonds with the couple as a trusted friend/advisor
• Understands and keeps current with all technology (both hardware and software) used by WGR and omni-channel customers

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment

Qualification