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Inbound Customer Service Representative
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 7410 South Roosevelt Street Tempe, Arizona |
About this job
Essential Functions include the following. Other duties may be assigned:
*Answer, close, and process inbound sales calls.
*Review and explain invoices, service and equipment features, and account balance.
*Appropriately apply adjustments and credits.
*Troubleshoot and solve service and equipment issues.
*Provides customer satisfaction through effective interactions.
*Strives for one-call resolution.
*Demonstrate positive and cooperative behavior with customers and coworkers.
-Meets productivity, quality and punctuality standards.
Qualified candidates will:
*2 years exceptional customer service experience.
*Must have basic computer skills/typing ability.
*Aptitude to quickly learn and navigate new technology systems and applications.
*Be able to sit for 8 to 10 hours managing inbound customer calls.
*Have stable employment history with a track record of success.
*Possess excellent verbal & written communication skills.
*Be able to multi-task & explain issues in simple terms.
*A basic understanding of cellular phones and cellular industry is preferred but not necessary.
Pre-employment drug screen and background check is required.
Benefit package:
*100% Paid Employee Only Medical, Dental & Vision Coverage for Full-Time Employees
*401(k) Match and Profit Sharing
*Employee Wireless Phone Service Plan
*Paid Time Off (PTO)
*Flexible Spending Accounts (FSA)
*Group Life and AD&D Benefits
*Long Term Disability
*Identity Theft Protection
*And more!
About Consumer Cellular:
Consumer Cellular is the #1 rated cell phone service, as reported by the leading consumer reporting publication for 4 years running, and is the exclusive wireless provider for AARP members. As a top-rated carrier providing no-contract cell phones and service plans - primarily to those 50+, the company offers flexible plans that are easy to understand and can be altered at any time based on the changing needs of its customers.
Founded in 1995 on the belief that everyone should have affordable access to the safety and convenience of cellular service, Consumer Cellular is privately held with more than 1,000 employees. The company's wireless phones and plans are sold nationwide at leading retailers such as Target, Sears and RadioShack dealer franchise locations, as well as direct to consumers.
*Answer, close, and process inbound sales calls.
*Review and explain invoices, service and equipment features, and account balance.
*Appropriately apply adjustments and credits.
*Troubleshoot and solve service and equipment issues.
*Provides customer satisfaction through effective interactions.
*Strives for one-call resolution.
*Demonstrate positive and cooperative behavior with customers and coworkers.
-Meets productivity, quality and punctuality standards.
Qualified candidates will:
*2 years exceptional customer service experience.
*Must have basic computer skills/typing ability.
*Aptitude to quickly learn and navigate new technology systems and applications.
*Be able to sit for 8 to 10 hours managing inbound customer calls.
*Have stable employment history with a track record of success.
*Possess excellent verbal & written communication skills.
*Be able to multi-task & explain issues in simple terms.
*A basic understanding of cellular phones and cellular industry is preferred but not necessary.
Pre-employment drug screen and background check is required.
Benefit package:
*100% Paid Employee Only Medical, Dental & Vision Coverage for Full-Time Employees
*401(k) Match and Profit Sharing
*Employee Wireless Phone Service Plan
*Paid Time Off (PTO)
*Flexible Spending Accounts (FSA)
*Group Life and AD&D Benefits
*Long Term Disability
*Identity Theft Protection
*And more!
About Consumer Cellular:
Consumer Cellular is the #1 rated cell phone service, as reported by the leading consumer reporting publication for 4 years running, and is the exclusive wireless provider for AARP members. As a top-rated carrier providing no-contract cell phones and service plans - primarily to those 50+, the company offers flexible plans that are easy to understand and can be altered at any time based on the changing needs of its customers.
Founded in 1995 on the belief that everyone should have affordable access to the safety and convenience of cellular service, Consumer Cellular is privately held with more than 1,000 employees. The company's wireless phones and plans are sold nationwide at leading retailers such as Target, Sears and RadioShack dealer franchise locations, as well as direct to consumers.
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