Sr Manager, Learning & Development - Full-time / Part-time

As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,000 points of distribution.

This Position Can Be Located At Any Corporate T-Mobile USA Call CenterBirmingham, AL; Colorado Springs, CO; Tampa, FL; Augusta, GA; Meridian, ID; Wichita, KS; Oakland, ME; Springfield, MO; Albuquerque, NM; Salem, OR, Charleston, SC; Nashville, TN; Chattanooga, TN; Mission, TX; Richmond, VA; Bellingham, WA

Reporting directly to the Director of Learning & Development, the Senior Manager of Leadership Development assists in the strategic planning for the leadership development of Customer Service (CS) leaders. This Sr. Manager will collaborate with the Director of Learning & Development and other Customer Service leaders to provide the direction and support the design and implementation of all Customer Service leadership programs, initiatives, and events to prepare the next generation of leaders. The successful candidate will support a culture of excellence, teamwork, collaboration and continuous improvement across the Leadership group and will act as an example of leadership acumen to internal and external stakeholders.

• Highly motivated and self-directed with ability to handle and prioritize multiple projects, balance conflicting priorities, and handle confidential information appropriately with minimal supervision by exercising independent judgment based on an understanding of organizational policies and activities.

• Superior interpersonal skills and ability to communicate effectively with all levels leadership.

• Knowledge and experience in the development and implementation of new programs, including program design, budgeting, staffing, management, and program evaluation.

• Understanding of current theory and best practices as it regards leading and managing leadership development programs.

• Demonstrated ability to create high-quality, high-impact, learning solutions: technical, core and leadership development programs.

• Work well under pressure: meeting multiple and sometimes competing deadlines; ability to work within aggressive timeframes, on multiple concurrent projects.

• Must be able to influence without direct report authority.

• Ability and experience with designing, delivering/facilitating meetings with various levels of management.

• Experience in group facilitation, coaching and leading teams /organizations in performance improvement strategies that result in higher performance.

• Experience in change management, culture assimilation, leadership development, and succession planning.

• Strong project management skills (the ability to document and communicate project plans, monitor work in progress, achieve project milestones /end results for others to understand)

• Strong knowledge and experience in need analysis methods, role analysis, and content analysis.

• Strong knowledge and experience in training development, building various leadership development learning solutions such as: on-the-job training, coaching, and mentoring.

• Ability to work within a collaborative environment.

Required:

• Bachelor's degree in Human Resources, Leadership Development, Organizational Development and Talent Management, Business Administration or a related field, or equivalent work experience required; a Master's degree is preferred.
• 5 to 10 years demonstrated success with increasing responsibility and various assignments in designing learning experiences in a corporate environment.
• Experience leading a corporate or university leadership development program preferred.
• At least 5 years in a leadership role leading an organization or team of people.

*LI-CS-PS1