Customer Service Representative

What you will be doing:
Answer phones professionally and cheerfully.
Respond to customer email inquiries.
Research required information using all available resources.
Handle and resolve customer issues.
Provide customers with product and service information.
Process orders, forms and applications.
Identify and escalate priority issues.
Route calls to appropriate resource.
Follow up customer calls where necessary.
Assist with warranty claim processing, as needed.

Experience:
College degree preferred, but not required.
A minimum of 3 years' experience in a similar position.
Proficient in relevant computer applications - MS Office (Outlook, Excel, Word); experience with ERP systems.
Knowledge of customer service principles and practices.
Call center environment experience.
Customer service experience with direct consumers.
Good keyboard and data entry skills.
Knowledge of administration and clerical processes.
Ability to quickly assimilate and apply relevant product knowledge to solve customer challenges.

Key Competencies:
Ability to turn a customer issue into a win-win for the customer and client.
Strong verbal and written communication skills.
Teamwork and interpersonal skills
Skilled at managing escalated situations and determining appropriate actions and exceptions.
Organizational skills
Attention to detail
Ability to identify root cause of issues, think and react quickly and possess sound judgment to determine the appropriate approach or action to take.
Ability to prioritize multiple tasks quickly, calmly and accurately in a fast-paced environment.
Strong customer advocate, willing to go the extra mile to ensure customer satisfaction.
Ability to work independently with minimal supervision yet participate as a team member with a willingness to help as needed.
Initiative and resilience
Sense of urgency - and a sense of humor!

* 2 years of experience required.

Pay Rate:
-$12-20/hour DOE