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Customer Service Supervisor - Houston (Sugarland) - TX
| Hours | Full-time, Part-time |
|---|---|
| Location | Sugar land, TX Sugar land, Texas |
About this job
Position Description:
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
Positions in this function are responsible for providing expertise and customer service support to members, customers, and/ or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.
Primary Responsibilities:
- Coordinates, supervises and is accountable for the daily/ weekly/ monthly activities of a team members
- Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT
- Coordinates work activities with other supervisors, managers, departments, etc.
- Identifies and resolves operational problems using defined processes, expertise and judgment
- Provides coaching and feedback to team members, including formal corrective action
- Conducts annual performance reviews for team members
- Provides expertise and customer service support to members, customers, and/ or providers
- Ability to navigate a computer while on the phone
- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
- Ability to remain focused and productive each day though tasks may be repetitive
- Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.
- Impact of work is most often at the team level.
Requirements
Requirements:
- High School Diploma/ GED
- Work Shift: Must be available to work any 8 hour shift Monday thru Friday between the hours of 7:00 am - 8:00 pm with rotating weekends (usually about 1 weekend every couple months)
- 5+ years customer service experience, analyzing and solving customer problems
- 2+ years supervisory experience
- Intermediate skills using MS Word, Excel and PowerPoint experience required (They must be able to sort, filter and display data into visual forms for presentations)
Assets:
- Supervisory experience within a call center
- Bachelor's Degree is a plus
Physical Requirements and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands/ fingers across keyboard or mouse, handling other objects, long periods working at a computer
- Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in healthcare here. We serve the healthcare needs of low income adults and children with debilitating illnesses such as Cardiovascular Disease, Diabetes, HIV/AIDS and High-risk Pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive Healthcare, Community, and Government partners to heal healthcare and create positive change for those who need it most. This is the place to do your life's best work.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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