Business Documentation Writer - Multiple Locations

Position Description:

This dynamic opportunity as a Business
Process Writer will be a member of the Business Documentation Team within OptumRx
PBM Operations.

If you want to achieve more in your
mission of health care, you have to be really smart about the business of
health care. Challenge yourself, your peers and our industry by shaping what
health care looks like and doing your life's best work.(sm)

Primary Responsibilities:

• Assist and support management in the evaluation,
  recommendation, establishment, implementation and analysis of new and
  improved production workflows and work processes defining the utilization
  of the primary pharmacy operating system.

• Coordinate cross-functional forums that lead to documentation
  of the best business practices to improve user efficiency, customer
  service levels and overall quality.

• Assist business change management through new process
  document creation and updates to existing documentation, in support of
  organizational policies and procedures.

• Drive accuracy and consistency in approach to
  documentation aligning with quality business documentation standards.

• Identify issues in existing processes and procedures
  ensuring clarity and consistency in all levels of business documentation.

Core Competencies

• Detail-oriented

• Strong verbal and written communication skills,
  including meeting facilitation skills

• Robust collaborative skills, as you will be required to
  collaborate within the team, across sites, and across departments

• Time management, problem solving, organizational, and
  analytical skills

• Demonstrated process improvement and / or evaluation of
  business workflow and processes

Required Qualifications:

• High School Diploma or GED required
• Must have at least 2 years of experience working within
  a fast-paced, professional environment
• Must have 1+ years of experience working in business
  documentation (you may be asked to provide a sample)
• Current proficiency utilizing Microsoft Word templates
  (prefer utilizing step action charts) to document business processes

Preferred Qualifications:

• Bachelor's degree highly preferred
• Pharmacy or Health Care industry experience
• Microsoft Visio efficiency
• Experience working as part of a project team
• Experience working virtually with colleagues
• SharePoint experience
• WebEx experience
• Microsoft Infopath experience