Assistant Service Center Manager - UPS Freight

Job Summary 

The Assistant Center Manager is responsible for managing the day-to-day operations of UPS Freight Service Centers. He/she analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. This individual also collaborates with Service Center Managers and Sales Representatives to understand customer requirements and expectations and provide operational expertise. The Assistant Center Manager manages supervisors within the department. 

The primary responsibility of this position is to manage freight service center operations and financial results. In doing this, the Assistant Center Manager reviews the projected performance plan to verify that the correct number of drivers and routes are allocated, and compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments. He/she assesses revenue recovery, reweigh, and freight classification reports to verify the accuracy of customer invoices, and analyzes operating statements and workers compensation reports to track expenses and profit and loss numbers. This position also coordinates service center compliance activities. Duties include designing audit checklists to be used during business process and regulatory compliance reviews, conducting the reviews, and working with Service Center Managers to analyze review results, identify inconsistencies, and develop action plans. 

Managing and developing others is a core focus of this position. The Assistant Center Manager must manage resources and ensure the day-to-day administration of processes and procedures, identify individual and team skill gaps and developmental opportunities, and make sure that direct and indirect reports have documented career goals and detailed plans for achieving these goals. He/she also conducts frequent, consistent and objective performance evaluations, resolves individual and group performance issues, fosters teamwork and encourages continuous performance improvement. 

Other Duties 

• Work with other managers to coordinate hiring and promotion decisions, ensure adherence to labor agreements, and address grievances
• Observe dock operations to ensure employees are following established work procedures (e.g., freight handling, etc.)
• Communicate updated corporate policies and service center work rules to ensure employees are aware of and understand established processes
• Respond to customer shipment inquiries, and develop customer retention strategies
• Promote the sales incentive program and encourage drivers to generate sales leads

Preferred Competencies 

• Applies knowledge of feeder/linehaul tools and equipment to properly and safely transport packages/shipments
• Applies knowledge of hub and sort tools and equipment to properly and safely sort and load packages/shipments
• Applies legal, regulatory and safety compliance knowledge to reduce company risk
• Applies knowledge of occupational health and safety and related laws and regulations to drive company processes, programs, procedures and practices related to work safety, and accident and injury prevention
• Applies an understanding of policies and procedures to situations and operations in a business area
• Applies knowledge of freight structure and operations to resolve problems, make decisions and achieve business objectives
• Builds labor relations by interacting with labor officials and unionized employees, and addressing and resolving requests and situations
• Coaches and develops others using career development processes and tools