Customer Service Representative

Summary: In every customer interaction, a correspondent has an ultimate goal of delivering exceptional levels of customer service. BNY Mellon is seeking a Customer Service Representativ to respond to written and verbal customer service inquiries, requests received with incomplete information or documentation and complaints.

Essential Duties and Responsibilities:
* Respond to customer inquiries, items received not in good order, and complaints received via e-mail, incoming mail, fax and any other venue.
* Excellent written skills and ability to correspond in writing in a professional and diplomatic manner.
* Ensure compliance with applicable federal regulations, association guidelines and consumer regulations.
* Protects the privacy of the customer in maintaining customer confidentiality.
* Assist with developing and maintaining policies and procedures to ensure compliance and to monitor risk.
* Able to serve as a key contributor to the overall team.
* Ability to solve practical problems utilizing available resources and common sense approach.
* Ability to independently create responses where limited standardization exists
* Support and embrace company values.

Education and/or Experience: This position requires a High School diploma or GED with 1-3 years previous correspondence experience. Prefer candidates with a minimum of an Associate Degree.

Other Skills and Abilities:
* Customer service experience required, preferably in a financial industry.
* Ability to interpret a variety of instructions furnished in written or oral form.
* Must be detail oriented, organized, self-motivated and able to handle multiple priorities.
* Computer skills, including Microsoft Word, Excel, and Outlook
* Ability to work in a fast-paced business environment.
* Must have excellent verbal skills and be able to handle oneself in a professional manner under stressful circumstances.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .