Customer Service \ Block Clerk (THURSDAY ONLY)

This is a Regular, Part-Time (THURSDAY ONLY) position.

Record and verify information, process documents and provide customer service and auctioneer support during and after sales of vehicles up for auction. Position may function in either lower or upper block position as outlined in the following section.

Key responsibilities

• Verify invoices for accuracy, appropriate bid amount, correct buyer information, ect.
• Resolve sale price discrepancies or refer to supervisor where appropriate
• Offer post-sale inspection (PSI) service to buyer and coordinate initiation of PSI process
• Process "IF" sales
• Obtain required signatures and distribute documentation for sold vehicles
• Record lane and Simulcast bid amounts and enter customer related data in computer system
• Provide assistance to auctioneer with monitor operation, information verification and bid review
• Process bills of sale as required
• Notify supervisor of customer or system issues in support of efficient resolution and continuation of sale
• Observe all applicable safety and health procedures
• Perform other duties as assigned by supervisor
• Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights
• Work with auctioneer to verify system information accurately represents vehicle
• Verify vehicle run order to ensure appropriate vehicle is being keyed and sold
• Operate monitor, work with auctioneer to review Simulcast bids
• Provide arbitration and other vehicle announcements to support auctioneer
• Pick up and distribute bills of sale to the front office, when needed
• Notify manager or supervisor of customer issues or concerns or systems issues to ensure speedy resolution and continuation of the sale
• Visibly demonstrate safety commitment by following all safety and health procedures

Change and Innovation

• Frequently considers what the best way to do things and looks for ways to streamline and/or improve work processes
• Draws from a variety of sources and experiences to identify alternative solutions
• Adapts in the face of ambiguity or uncertainty
• Embraces changes affecting one’s area

Customer Focus

• Focuses on customer needs and preferences in delivering work product
• Delivers impactful, timely solutions that are meaningful to the customer
• Follows up with customers to ensure problems are solved
• Shares information and explains procedures in a way that is easy for others to understand
• Adapts personal style and approach to quickly establish rapport while maintaining professional demeanor in all customer situations

Collaboration

• Demonstrates “we versus me” thinking modeling the behaviors related to such
• Actively participate in support of all safety
• Willingly provides assistance and support to others
• Activities aligned with safety excellence
• Works cooperatively with people from diverse backgrounds
• Perform other duties as assigned by manager or supervisor, which may include assisting support of all safety
• Addresses and resolves conflict directly and constructively
• Other areas of the office as necessary, i.e., processing sales transactions, distribution
• Builds a relationship network within and across departments
• Seller payments, copying titles or filing bills of sale

Drives Results

• Plans appropriately for daily work and projects
• Delivers consistently strong performance that co-workers can rely upon
• Ensures manager and others are advised of problems or obstacles in sufficient time for action to be taken
• Recognizes when to escalate a problem to the next level and when to handle it individually
• Negotiates/re-negotiates priorities and competing demands for one’s time
• Maintains a proper pace

Effective Communication

• Provides clear and thorough information to others (e.g., verbal, written, email, presentations, meetings)
• Listens actively and carefully to others’ opinions and ideas
• Shares viewpoints openly and directly with others
• Shares timely information with relevant parties

Develops Self and Others

• Seeks opportunities to acquire new knowledge and skills
• Shares own experience and expertise with others
• Accepts feedback openly, without becoming defensive
• Learns from experiences, including successes, setbacks, and/or resistance