Senior Director, Revenue Operations - Sacramento, CA - Full-time / Part-time

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

Primary Responsibilities:

• Provides leadership and input into the architecture, detail design and development of the business office organization


• Contributes to the development and implementation of strategic direction for the Revenue Cycle process for supported facilities


• Responsible for ongoing financial performance and business plan success for the specific Revenue Cycle functional components


• Develops and implements risk management processes in line with Revenue Cycle directives


• Oversees the consolidation of facility back end processes and deployment of the Revenue Cycle operating model


• Oversees and monitors progress against a specific business plan


• Assumes a lead role in the refinement of service level agreements with customer leaders and representatives; responsible for market and area satisfaction with overall performance


• Leads leadership team in day to day operations of specific functional responsibilities


• Oversees the monthly results and planning


• Ensures that financial analyses, financial forecasts and routine reports are completed accurately and within established schedules for operational areas


• Identifies and provides implementation recommendations and administration concerning means for reducing costs and/or increasing revenue based on market trends and industry operating procedures


• Participates in the development of short and long term objectives that will assure the continued growth of Optum360 and the provision of healthcare services required by the community


• Directs and motivates the management team


• Assumes a lead role for innovation, knowledge sharing and leading practices identification among peer group


• Monitors performance and communicates with Information Technology management to ensure optimal use of installed technology, planned system conversions and identify future needs


• Performs staff reviews and prepares performance documents for direct reports


• Develops, implements, monitors and communicates service level agreement performance with System, Area and Market leaders to ensure optimal performance


• Development and oversight of operational plans and internal controls


• Ensure that customers actively engage in continuous process improvement to enhance performance and corporate contribution


• Ultimately responsible for compliance and quality standards and will work closely with the VP of Business Operations to communicate and report results


• Identify and communicate project goals, schedules, responsibilities, progress and performance


• Understands complexities and needs to start-up, build and maintain a new business


• Control operational and financial aspects, including core Functional Operations, Regulatory Standards and Quality Assurance with shared corporate or local authority for designated service area based revenue cycle functions


• Interact with other Optum360 leaders at the System level for those customer facilities serviced and deliver a positive impact on the company's financial and operational performance


• Assumes site leadership for the Sacramento COE facility


• Performs duties and job responsibilities in a manner that supports the mission, vision and values of Optum360

Required Qualifications:

• Bachelor's Degree required


• 10+ years Revenue Cycle Management Operations experience within a large hospital required


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  10+ years' experience with Billing, Collections, PFS and/or Technology required



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  10+ years of leadership experience transforming operations required



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  Effective leader with ability to engage, motivate team; including abilities to hire and develop top talent



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  Strong analytical abilities with familiarity with industry technology 



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  Broad experience with RCM operations, people leadership, and transition/change management



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  Well-developed understanding of computer applications and information technology



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   Ability to network the resources necessary to marry financial planning with the clinical and operating systems of the organization



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  Ability to communicate long term goals and lead leadership team in development and implementation of performance improvement initiatives



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  Ability to execute large scale transition while monitoring ongoing changes for performance impact



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  Ability to earn respect and trust of facility CFOs and other external customers

Preferred Qualifications:

• Masters Degree


• 10+ years Revenue Cycle Management Operations experience within a large  multi-facility hospital


• Experience with organizational start-ups, mergers, acquisitions, operational consolidation and shared services


• Consulting experience in areas of business transformation, finance reengineering, shared services, change management and project management


• Experience in healthcare billing and/or collections or similiar environments preferred


• Managed Care financial and operational experience a plus

Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities.

Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.

If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job Keywords: Revenue Cycle Management Operations, PFS, RCM, Sacramento, CA