Service Coordinator

Headquartered in Los Angeles, California, Oakwood Worldwide is the worlds largest provider of high-quality, furnished and unfurnished accommodations. For over half a century, Oakwood has expanded into a multi-faceted business catering to a diversified global market. At Oakwood, we recognize that our employees are vital in fulfilling our mission of delivering world-class service to our internal and external clients alike. We are currently seeking a Service Coordinator in our Home Services division to work out of Hayward.

In this role, the Service Coordinator schedules, dispatches and reconciles all Home Services Associates for daily delivery of duties. This includes all activities involved with units prior to move-in, on-going maintenance and housekeeping services while apartments are occupied. The Service Coordinator maintains good working relationships.

BI-LINGUAL - SPANISH/ENGLISH IS REQUIRED

RESPONSIBILITIES:

• Schedules delivery and pick-up of Home Services inventory.
• Dispatches personal at multiple locations.
• Confirm/change Home Services transaction times as needed.
• Responsible for updating system with service requests and completion of those requests.  
• Handles complaints and general requests.
• Electronically manage the delivery and pick-up of supplies.
• Maintains relationships with vendors as necessary.

QUALIFICATIONS:

• Bi-lingual Spanish/English required
• Strong organizational skills, negotiating skills, problem solving and ability to multi-task.
• Strong computer skills including:  Microsoft Office with emphasis in Excel, Word, Outlook, and the Internet
• Familiarity with tracking and logistics software preferred.
• Minimum 1-3 years related experience scheduling and coordinating multi-site services. 
• Service or utility-oriented industries experience preferred. 
• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Ability to write simple correspondence. 
• Prior customer service experience required. 
• Associates degree preferred.

Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.