Global Benefits Manager - Full-time / Part-time

Reporting to the Director of Compensation, Benefits and HRIS, the Global Benefits Manager is responsible for leading the delivery and administration of STARTEK’s Health and Welfare and Retirement programs. The ideal candidate will be a highly experienced individual with proven management and leadership skills, solid communication skills, with a professional approach and commitment to developing others. The Global Benefits Manager will have responsibility and oversight for the overall purchasing, administration, education and communication, vendor, broker and consulting partnerships, open enrollment, and financial and compliance/policy aspects throughout the organization.

Key Responsibilities:

• Individual contributor who manages global employee benefit programs such as medical, dental, vision, life insurance, disability, EAP, LOA, retirement, and workers compensation and safety.
• Works closely with consultants, vendors and legal on contract negotiation and revision.
• Designs, evaluates and recommends benefit policies to ensure all programs are in compliance with provisions of Employee Retirement Income Security Act. Also ensures all programs are compliant with IRS, DOL, state and federal law and other regulatory agency requirements.
• Develops and follows detailed project plans for initiatives such as benefits purchasing, implementation of contractual changes, education campaigns, open enrollment, and benefit policy reviews and changes.
• Exercises strong project management skills in order to organize, plan, and execute from design to communication and measurement. Continually increases human resources ability and awareness to effectively manage and communicate benefits to employees, globally.
• Successfully builds relationships and leverages internal and external resources. Effectively partners with local human resources, payroll, compensation, accounting and finance, operations, STARTEK leadership and external brokers and consultants.
• Analyzes and reports the effectiveness and competitiveness of current benefit programs as well as develops thoughtful and insightful design recommendations. Has the ability to communicate and present to leaders at all levels.
• Develops and implements employee benefit and workers compensation communications, presentations, and training materials.
• Evaluates, collaborates and implements internal processes to reduce costs and increase efficiencies across benefits, HRIS, payroll, and human resources.
• Effectively partner with HR, Payroll, IT and HRIS teams to facilitate the accurate, timely and efficient collection of data needed for benefit plan administration.

Qualifications

Desired Skills and Experience:

• This role requires a seasoned benefits professional that is proactive, hands-on and can lead complex benefits projects, resolve complicated benefit issues and lead both internal and external team resources.
• Bachelors Degree in Business, Human Resources, Accounting or related field.
• 8-10 years of experience in Human Resources with at least 5 years of experience managing employee benefits in a corporate or consulting environment
• Demonstrated strong technical knowledge of both Health and Welfare and Retirement programs.
• Takes initiative, displays a strong sense of urgency and has a bias for action.
• Ownership mindset, drive for excellence, commitment to quality with a strong attention to detail.
• Solid influencing skills. Ability to quickly establish trust and credibility.
• Experience negotiating contracts and knowledge of benefit contract language.
• Experience with all pertinent federal and state regulations, filing and compliance requirements and knowledge of health care reform requirements affecting employee benefit programs including, ERISA, COBRA, FMLA, ADA, and Workers Compensation.
• Excellent verbal and written communication skills, including tact, discretion, dependability, and confidentiality. Ability to communicate in groups or in person in a precise and professional manner.
• Strong and demonstrated analytical and problem solving skills
• Ability to manage multiple projects: identify team member responsibility; establish tasks, priorities, and deadlines. The ability to perform research independently.
• Solid organizational and time management skills. Need to be able to prioritize in a fast paced environment; adjust to changing priorities, processes, expectations, metrics and customer requirements; meet deadlines; and works well under pressure.
• Ability to analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations and write reports and business correspondence.
• Computer proficiency in MS Office including Word, Excel, PowerPoint & Outlook
• Human Resource Information System experience preferred

About STARTEK:

STARTEK is global provider of Business Process Outsourcing (BPO) services with 12,000 employees whom we refer to as Brand Warriors. Our experience in various customer management solutions started in 1987 as a product packaging and fulfillment company to communications and technology industry leaders. Our services evolved from a fulfillment role to customer contacts management related to orders and accounts when we opened our first contact center in 1997. Today, STARTEK manages interactions at every point of the customer lifecycle in every major segment of different industries. We provide innovation and customized solutions through operational excellence, highly-skilled representatives, forward-looking technology and trusted partnerships. Our mission is to empower our Brand Warriors to support our client’s brand through strategic engagement, resolving business challenges, improving customer retention, increased revenue and cost reduction.