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Customer Service Advisor Dealer Services - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Carmel, IN Carmel, Indiana |
About this job
Summary:
The Customer Service Analyst is designed to enhace the customer experience. The CSA will be involved in the day to day functions as well as handle escacalted situations, monitoring and reporting
Essential Duties and Responsibilities:
• Day to Day functions within the department for all areas of the department
• Escalation issues which are received via email, tech excel, phone calls or LYNC
• Monitiring and reporting for proactive solutions
• Direct contact for Diamond Dealers
• Direct Contact for Account Executives
Job Knowledge, Skills and Abilities:
• In the area of Communications
• Ability to become proficient in Call Center, Specific Sources and General Admin perform all duties
• Must possess excellent customer service attitude/skills by being personable as well as possessing the ability to be aggressive when necessary.
• Ability to communicate and listen to employees as well as supervisors.
• Organization and timely follow up skills are essential.
Education and Experience:
• High School Diploma or GED required
• 6 months of tip tier NextGear performance or 24 months industry related experience
• College degree preferred
Supervisory Responsibilities:
• NA
Training Requirements:
• Cross train on all items within the department
Physical Demands:
• Sitting for long periods of time.
• Standing, Bending.
• May be required to lift and/or move boxes and supplies.
• Driving and other modes of travel
Work Environment:
• Office Environment
• Auctions, Customer Sites
• Some Travel Required
This information is not designed to be a complete inventory of the job’s duties, responsibilities, and qualifications. Rather, it’s designed to give the general nature and level of work to be performed by employees assigned to this job title.
Benefits:
Our company values the health and financial well-being of its employees and provides a variety of health care programs, which includes medical, dental, vision, employee and dependent life insurance, long-term disability and Flexible Spending Accounts (FSA) for health care and dependent care expenses. The Company believes financial security in retirement is important and offers a 401(k) Savings Plus Plan as well as company-funded Pension Plan.
About Manheim:
Manheim was established in 1945 as a wholesale vehicle auction operation. Today, with 20,000 employees at 106 operating locations in 14 countries, Manheim is the world’s leading provider of vehicle remarketing services. Manheim has set the industry standard for buying and selling used vehicles at live auctions and online. In 2012, Manheim handled nearly 8 million used vehicles, facilitating transactions representing more than $50 billion in value.
A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services. Manheim brings together qualified sellers and volume buyers of used vehicles that include automotive dealerships, banks, car rental agencies, car manufacturers and government agencies. Manheim offers its customers a reliable and secure market in which to purchase a variety of vehicles and services that no other remarketing provider can match.
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