Senior Assistant Manager - Full-time

Senior Assistant Manager

We currently have an opening for full time Managers for our local studio.

The Senior Assistant Manager delivers the Picture People Promise every day by partnering with the Studio Manager to maintain a trained studio team and by ensuring all operational procedures are completed to company standards. Prepares themselves and learns the skills necessary to manage all aspects of the studio. (Is ready to manage a studio within three to six months of promotion or hire date if a position is offered.)

Job Responsibilities:

Business Standards:

• Contributes to company financial objectives by achieving or exceeding studio sales goals.
• Regularly reviews each employee’s performance to ensure company objectives are achieved.
• Partners with the Studio Manager in maintaining the administrative responsibilities (i.e. New Hire/Re-Hire paperwork, schedules, and inventory).
• Monitors cash control.
• Manages time effectively through proper planning and delegation.
• Completes studio operational requirements according to company guidelines by scheduling and assigning tasks.
• Achieves sales goals by following workflow and using company tools effectively.
• Accountable for funds in the POS system, including sales, payments, opening and closing validation.
• Maintains integrity of customer data by ensuring all team members accurately capture and entering customer information into the POS system.
• Ensures accurate sales, customer and employee data is transmitted to the Home Office by properly completing the POS system opening and closing procedures.
• In partnership with the Studio Manager, ensures studio is properly stocked with supplies and merchandise.

Team Building:

• Fosters a professional, productive, fun and rewarding studio environment that is free from any form of harassment and other forms of inappropriate behaviors.
• Maintains studio staff, which performs to the company expectations, by recruiting, selecting, interviewing, orienting and training qualified candidates.
• Conducts effective interviews to ensure candidates will be successful within the organization.
• Supports the success of each employee by partnering with the Studio Manager to develop a succession plan to ensure ongoing development of all members of the studio team.
• Consistently provides feedback, coaching, ongoing training and development to the studio team.
• Provides all team members with product knowledge to assist customers with price, product and services information, answering questions and scheduling appointments.
• Keeps studio team informed by communicating company news, information, standards, policies and procedures.
• Leads by example.

Customer Service:

• Ensures exceptional customer service is delivered to every customer by regularly observing the quality of service.
• Maintains strong selling skills
• Consistently contributes to company objectives.
• Provides an exceptional studio experience to our customers and employees that are consistent with brand standards.
• Makes customers feel welcome and comfortable in the studios by greeting them with a friendly and enthusiastic smile.
• Ensures all safety policies and procedures are consistently followed providing customers and employees a safe and clean studio environment.

Marketing:

• Partners with the Studio Manager to maintain a plan of action to ensure their studio participates in local marketing as required by the company, to include telemarketing, StarSearching, and Studio Tours.
• Partners with the local marketing team (coordinator/specialist) and utilizes the appropriate local marketing resources to find opportunities in the Mall and community and plans events to drive new business into their studio.
• Partners with the Studio Manager in managing all aspects of the Mobile Photography efforts by achieving or exceeding company goals in scheduling and completing photography sessions/tasks.

Picture People is a specialty portrait studio focused on creating memories. By producing professional, creative and fun portraits and one-of-a-kind gifts that highlight what makes each family member unique, we've changed the face of portraits across America. We have 100+ studios located across the nation, and we are always looking for highly qualified candidates to come work with us.