Customer Service Representative

• Responsible for supporting the Sales and Brokerage business within Recycling to ensure customer satisfaction for customers and suppliers.
• Will be assigned specific accounts (number dependent on volume of business) & be the main point of contact for any related questions, concerns or issues.
• Responsible for the order management process (order entry to product delivery).
• New account setup, order and shipment entry including purchase and sales price entry, availabilities and allocation process, monthly sales forecasting, order entry and tracking, logistics management including shipment scheduling/pickup management, maximum plant inventory levels, customer/supplier reporting and communications with key customers and suppliers.
• Manage and resolve customer issues (volume, order process, delivery, invoicing, credit, technical support, commissions, performance rebates, and claim resolution).
• Beneficial to have AS or BS in accounting or business.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .