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Night Auditor- Part Time
| Hours | Part-time |
|---|---|
| Location | Raleigh, NC Raleigh, North Carolina |
About this job
Join our Team!
Night Audit Front Desk Representative
Position Summary -
This position is responsible for conducting all nightly audit-related duties while operating the hotel’s front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security.
Work Objectives -
? Process guest registrations, including the computation and collection of payment.
? Complete and verify all audit paperwork and shift reports.
? Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
? Perform nightly balancing of LodgeNet and long distance telephone services to ensure proper posting to property management system; perform nightly backup of server.
? Prepare express checkout folios.
? Maintain room status inventory.
? Communicate all pertinent shift information to General Manager and other desk staff.
? Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
? Send and receive telephone calls and facsimiles; sort incoming mail and messages.
Guest Satisfaction -
? Respond to guest needs, special requests, and complaints as needed.
? Process guest invocations of 100% satisfaction guarantee.
? Smile, acknowledge, and greet guests at front desk and other public areas.
Teamwork -
Be available to work a flexible schedule.
Safety and Security
? Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations and other applicable state and local regulations.
? Report and store lost-and-found items in accordance with hotel procedures.
- Must have a high school diploma or equivalent
- Must be flexible in hours and days worked.
- Must be able to stand for long periods of time
- Must be able to lift 25 – 50 lbs and carry up to 10 lbs
- Must have sound judgment and discretional skills and be able to work with little or no supervision.
- Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
- Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
- Must display very good organization and time management skills.
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
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