Associate Patient Care Coordinator SMA ( Nellis Clinic Location)- Las Vegas, NV

Southwest Medical Associates (SMA) is a multi-specialty group of physicians, Nurse Practitioners and Physician Assistants, consisting of over 200 providers, fourteen clinical locations including nine health care centers, five urgent care clinics and an outpatient surgery center. SMA offers patients compassion, innovation, and quality care throughout southern Nevada. SMA is headquartered in the greater Las Vegas, NV area.

This Associate Patient Care Coordinator position will be supporting one of busiest SMA Clinics at our Nellis Blvd. location. They accurately verify all patient demographics to include insurance, ensure patients have privacy notices and advance directives, and information is up to date in our electronic medical record.

Primary Responsibilities:

• Responsible to greet patient and check patient in and out. Ensure demographics's including insurance information is correct in IDX and update as necessary


• Manage the patient's expectations about the visit and ensures that the visit and referral process are understood


• Schedule appointments as necessary. Works with back office to get patients seen who walk in or call for appointment


• Enter charges correctly and collects appropriate payments


• Answer telephones and take messages or routes incoming calls as per SMA policy. Document all calls and messages appropriately according to SMA policy. Ensure that issues such as refills and provide request are taken care of


• Responsible for waiting room management and implementation of efficient customer friendly processes


• Work with back office staff to ensure smooth patient flow


• Communicate with clinical personnel about service issues and complaints


• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas


• Other duties as assigned

1.Responsible to greet patient and check patient in and out. Ensure demographics?s including insurance information is correct in IDX and update as necessary.

2.Manage the patient?s expectations about the visit and ensures that the visit and referral process are understood.

3.Schedule appointments as necessary. Works with back office to get patients seen who walk in or call for appointment.

4.Enter charges correctly and collects appropriate payments.

5.Answer telephones and take messages or route incoming calls as per SMA policy. Document all calls and messages appropriately according to SMA policy. Ensure that issues such as refills and provide request are taken care of.

6.Responsible for waiting room management and implementation of efficient customer friendly processes.

7.Work with back office staff to ensure smooth patient flow.

8.Communicate with clinical personnel about service issues and complaints.

9.Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas.

10.Completes Post Visit Survey calls to patients.

11.Other duties as assigned.
CPR certification required within 30 days of hire.

Required Qualifications:

• High school diploma or GED


• 1-2+ years of medical or business front office customer service experience


• Experience in greeting patients, collecting co-pays, faxing etc.


• CPR or willing to obtain upon hire


• Proficient in Microsoft Office i.e. Word, Excel and Outlook


• Must possess independent means of transportation available during work hours for job related tasks such as, but not limited to floating

Preferred Qualifications:

• 
  

  Electronic Medical Records (EMR) experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job Keywords:Patient Care Coordinator, EMR, Customer Service, Las Vegas, NV