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Manager, Consumer Insights - Market Research - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Atlanta, GA Atlanta, Georgia |
About this job
Position Purpose:
The Customer Insights team provides actionable customer insights and consulting to The Home Depot’s senior leadership team to support major strategic decisions. The Manager acts as a subject matter expert on the home improvement customer and provides thought leadership about our markets, product categories, and competitors. He/she plays a leadership role in executing and leveraging The Home Depot’s Customer Satisfaction program for a broad range of internal clients including the executive leadership team, Store Operations, and more than 2,000 Home Depot stores.
Major Tasks, Responsibilities & Key Accountabilities:
50%-Customer Satisfaction Research
o Manage day-to-day execution of store Voice of the Customer (VOC) program
o Provide actionable, unbiased, strategic recommendations
o Serve as main point of contact for organization on VOC inquiries o Oversee supplier relationship
o Manage quality control processes
25%-Custom Research: Guide research planning (including methodology selection, instrument design, & analysis planning) for a variety of categories & bizpartners: Oversee supplier relationships on research projects by setting understanding of project scope, budget, deliverables: Manage projects from design through data analysis
25%-Knowledge Management
o Provide a holistic view of the customer, the marketplace, and trends by integrating data from different domains (including secondary/syndicated information sources) to inform strategy development and decision- making
o Bring best-in-class research/consulting practices to the organization
Nature and Scope:
Position reports to Senior Manager Consumer Insights
No direct reports
Environmental Job Requirements:
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel 5% to 20% of the time. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass Background Check.
Must pass pre-employment test if applicable.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Work Experience Required: 5
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications:
-Client-side work in retail; Supplier-side research experience and/or consulting background a plus
-Master’s degree in Marketing Research or Statistics, or MBA
-Ability to communicate technical information to technical and non-technical audiences
-Experience in managing high profile projects
- Proficient in PowerPoint and Excel
-Extensive knowledge of statistical methods
Knowledge, Skills, Abilities and Competencies:
- Self-motivated, detail-oriented, and flexible, able to adapt to changing priorities and tight timelines
- Thought leadership skills, including ability to formulate hypotheses and recommendations for business issues that span multiple function
- Consulting skills, including ability to define needs of internal clients and use data and logic to influence actions and instill genuine respect for and curiosity about customers, shoppers, and end users
- Collaboration skills, including willingness and ability to give and seek input from team members in formulating plans and recommendations
- Team management skills, including ability to lead and influence cross-functional teams
- Project management skills, including ability to manage external suppliers to deliver actionable insights in a timely and cost-effective manner
- Technical competency in a broad array of qualitative and quantitative methods and analyses including Customer Satisfaction Tracking, Brand Positioning, Brand Equity Tracking, Concept Testing, Segmentation, Key Drivers Analysis, Trend Identification, Path to Purchase Research, Retailer C
The Customer Insights team provides actionable customer insights and consulting to The Home Depot’s senior leadership team to support major strategic decisions. The Manager acts as a subject matter expert on the home improvement customer and provides thought leadership about our markets, product categories, and competitors. He/she plays a leadership role in executing and leveraging The Home Depot’s Customer Satisfaction program for a broad range of internal clients including the executive leadership team, Store Operations, and more than 2,000 Home Depot stores.
Major Tasks, Responsibilities & Key Accountabilities:
50%-Customer Satisfaction Research
o Manage day-to-day execution of store Voice of the Customer (VOC) program
o Provide actionable, unbiased, strategic recommendations
o Serve as main point of contact for organization on VOC inquiries o Oversee supplier relationship
o Manage quality control processes
25%-Custom Research: Guide research planning (including methodology selection, instrument design, & analysis planning) for a variety of categories & bizpartners: Oversee supplier relationships on research projects by setting understanding of project scope, budget, deliverables: Manage projects from design through data analysis
25%-Knowledge Management
o Provide a holistic view of the customer, the marketplace, and trends by integrating data from different domains (including secondary/syndicated information sources) to inform strategy development and decision- making
o Bring best-in-class research/consulting practices to the organization
Nature and Scope:
Position reports to Senior Manager Consumer Insights
No direct reports
Environmental Job Requirements:
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel 5% to 20% of the time. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass Background Check.
Must pass pre-employment test if applicable.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Work Experience Required: 5
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications:
-Client-side work in retail; Supplier-side research experience and/or consulting background a plus
-Master’s degree in Marketing Research or Statistics, or MBA
-Ability to communicate technical information to technical and non-technical audiences
-Experience in managing high profile projects
- Proficient in PowerPoint and Excel
-Extensive knowledge of statistical methods
Knowledge, Skills, Abilities and Competencies:
- Self-motivated, detail-oriented, and flexible, able to adapt to changing priorities and tight timelines
- Thought leadership skills, including ability to formulate hypotheses and recommendations for business issues that span multiple function
- Consulting skills, including ability to define needs of internal clients and use data and logic to influence actions and instill genuine respect for and curiosity about customers, shoppers, and end users
- Collaboration skills, including willingness and ability to give and seek input from team members in formulating plans and recommendations
- Team management skills, including ability to lead and influence cross-functional teams
- Project management skills, including ability to manage external suppliers to deliver actionable insights in a timely and cost-effective manner
- Technical competency in a broad array of qualitative and quantitative methods and analyses including Customer Satisfaction Tracking, Brand Positioning, Brand Equity Tracking, Concept Testing, Segmentation, Key Drivers Analysis, Trend Identification, Path to Purchase Research, Retailer C
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