Business Administration Clerk II

Description

DISH's Manufacturing team ensures the high quality production, repair and shipment of millions of satellite receivers, remote controls, broadband and telecommunications products. Located at state-of-the-art facilities in El Paso TX, Spartanburg SC, and Englewood CO, DISH uses advanced diagnostic systems and automated equipment to test, refurbish and distribute hardware to subscribers and resellers across the nation.

The Manufacturing Clerk performs a variety of intermediate administrative and research functions. This includes problem solving and processing requests for both internal and external customers.

Requirements

Education:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Skills:

• Efficient organization of information and materials
• Excellent time management skills
• General computing and research skills (phone, data ordering/graphing, written/oral communication with emphasis on Microsoft Office products)
• Strong attention to detail and the ability to discern, research and communicate inconsistencies within variations of data
• Decision making capability within assigned task/responsibilities
• Creativity to consider out-of-box solutions including the ability to develop new methods of anticipating, identifying and resolving both current and future challenges
• Ability to complete assigned tasks without frequent direction of supervisor or management
• Strong desire to achieve excellent results and perseverance to maintain high performance when encountering repeated challenges

• Ability to read and interpret documents such as process documentation, flow charts, e-mail including internal/external correspondence and technical information regarding products
• Ability to work to strict deadlines
• Ability to effectively present information in one-on-one, small and large audience situations to subscribers, resellers, clients, other employees and management of the organization.

• Must be comfortable working as part of a close-knit, team-based environment where attitude, work ethic and being able to rely on your team matters
• Strong moral character and a desire to consistently do the right thing, the first time, for our subscribers and the company

Responsibilities

• Maintains predetermined productivity levels for processing requests and/or orders.
• Interacts with subscribers regarding returns and/or requests.
• Completes correspondence with subscribers and management.
• Researches and compiles information regarding inventory. Utilizes various research materials such as website tracking systems, serial numbers, memos, etc.
• Ensures resellers/ subscribers meet requirements for on-going administrative programs (rebates, returns and other tasks as assigned).
• Assists with completing weekly status reports related to overall departmental metrics and process efficiency.
• Follows up with subscribers/resellers on escalated issues by correcting and/or resolving problems and determines if further elevation of issues is required.
• Performs special projects and/or assignments of moderate complexity as assigned.
• Submit suggestions/prepare proposals to resolve issues with current systems and/or increase efficiency of processes to the benefit of DISH and its subscribers.
• You must be able to work Monday - Friday 7:00 AM - 4 PM or 8:00 AM to 5:00 PM (in addition to overtime as required).