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College Admissions Customer Care Sr Spec - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 8740 Lucent Blvd Highlands Ranch, Colorado |
About this job
We have a opening for a College Admissions Customer Care Sr Spec.
Must be able to work various shifts per week and be available weekdays.
- Must have a high school diploma or equivalent.
Requirements
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
The primary focus of the Admissions Representative is to provide valuable advice to students that are just starting their education path or may be coming back to education. Admissions Representatives help students get started in an often intimidating room of administrative processes and paperwork. Help us be that guiding light for students who need us. As an Admissions Representative you will be responsible for:
* Gathers information, researches/resolves inquiries and logs customer calls.
* Selling the dream of education to students
* Maintaining an engaging rapport, quickly, with many students throughout the day
* Meeting daily and annual student interaction goals
* Answering student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc.
* Conducting phone or internet chat interviews with students to realize their education interests and/or the institution that is right for them
* Mastering our communication systems (phone, e-mail and other internet databases)
* All other duties as assigned.
Admissions Representatives uphold targeted strategies to obtain proper employee-job fit. Therefore, an Admissions Representative candidate will:
Required
* Be at least 18 years of age.
◾Must pass a criminal background check.
◾Be available and flexible for a shift during the hours of operation.
◾Strong organizational and time management skills
◾Has developed a broad perspective to problems and identifies new, less obvious solutions.
◾Adaptable to change in a fast paced environment
◾Completes work with a limited degree of supervision.
◾Strong verbal and written communication skills
◾Basic computer skills and knowledgeable in Microsoft Office Suite (Excel, PowerPoint etc.)
Preferred
* 1-2 years college level education
* 1-2 years customer service/sales experience
Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to accommodations@xerox.com.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
The primary focus of the Admissions Representative is to provide valuable advice to students that are just starting their education path or may be coming back to education. Admissions Representatives help students get started in an often intimidating room of administrative processes and paperwork. Help us be that guiding light for students who need us. As an Admissions Representative you will be responsible for:
* Gathers information, researches/resolves inquiries and logs customer calls.
* Selling the dream of education to students
* Maintaining an engaging rapport, quickly, with many students throughout the day
* Meeting daily and annual student interaction goals
* Answering student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc.
* Conducting phone or internet chat interviews with students to realize their education interests and/or the institution that is right for them
* Mastering our communication systems (phone, e-mail and other internet databases)
* All other duties as assigned.
Admissions Representatives uphold targeted strategies to obtain proper employee-job fit. Therefore, an Admissions Representative candidate will:
Required
* Be at least 18 years of age.
◾Must pass a criminal background check.
◾Be available and flexible for a shift during the hours of operation.
◾Strong organizational and time management skills
◾Has developed a broad perspective to problems and identifies new, less obvious solutions.
◾Adaptable to change in a fast paced environment
◾Completes work with a limited degree of supervision.
◾Strong verbal and written communication skills
◾Basic computer skills and knowledgeable in Microsoft Office Suite (Excel, PowerPoint etc.)
Preferred
* 1-2 years college level education
* 1-2 years customer service/sales experience
Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to accommodations@xerox.com.
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