Healthcare Customer Care Assist

We have a opening for a Healthcare Customer Care Assist.

Must be able to work various shifts per week and be available weekdays.

• Must have a high school diploma or equivalent.

★ Healthcare Customer Care Assist. - Alamogordo, NM ★

Xerox Services

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit http://www.xerox.com/, http://www.news.xerox.com/, http://www.realbusiness.com/ or www.xerox.com/businessservices.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, join the Xerox Services Team and apply today!

Using a computerized system, responds to customer inquiries in an inbound call center environment, may perform one or more of the following:
◾Responds to telephone inquiries and complaints using standard scripts and procedures
◾Gathers information, researches/resolves inquiries and logs customer calls
◾Communicates appropriate options for resolution in a timely manner
◾Informs customers about services available and assesses customer needs
◾Provides functional guidance, training and assistance to lower level staff
◾Provides assistance, training and troubleshooting support to lower level staff
◾Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
◾Prepares standard reports to track workload, response time and quality of input
◾Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
◾All other duties as assigned

Job Requirements:
◾Outstanding Customer Service Skills
◾Excellent Communication Skills
◾Great Computer Navigation & Typing Skills: 20+ wpm
◾Ability to pass a Drug Test
◾Ability to pass a Background Investigation
◾Availability to work 40 hours/week, Sun, Mon, Tue, Wed, Thu, Fri, Sat between 5 am and 9 pm
◾Ability to complete every single day of training: August 18 thru October 3, 2014
◾H.S. Diploma or G.E.D. Certificate
◾18 Years of Age or Older

We Offer:
◾Very Competitive Pay Rate
◾Achievable Bonus Incentives
◾Flexible Schedules
◾Inbound Calls Only!
◾No telemarketing or sales calls!
◾Full-Time, Regular positions
◾Comfortable work environment
◾Paid Time Off
◾Most Sundays: OFF!
◾AD&D, STD, LTD & Life Insurance
◾401(k) Plan Retirement Savings
◾Medical, Dental & Vision Health Insurance
◾Business Casual Dress Code

Apply Online: www.xerox.com

◾Click on the: "Careers" link in the bottom left corner of the page
◾Click on the: TOP purple button "Search for Jobs Related to Business Process and IT Services"
◾Click on the: "?" on the left to close the Tips Box (if it is open)
◾Click in the: "Job Number" field and type: 14031025
◾Click on the: "Magnifier" search button on the left
◾Click on the: "Apply Online" button on the left
◾Click on the: "New User" button

Or, you can just click on this link: https://xerox.taleo.net/careersection/acs_external_career+site/jobdetail.ftl?lang=en&job=14031025



Welcome to your new career! Thank you for your interest in working with us. If you have any questions, feel free to contact Brian Goodluck via email: brian.goodluck@xerox.com.



Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail to accommodations@xerox.com.