Customer Care Associate

We have a opening for a Customer Care Associate.

Must be able to work various shifts per week and be available weekdays.

• Must have a high school diploma or equivalent.

JOB FAIR / OPEN HOUSE

Thursday, September 4 3:00pm - 8:00pm

Friday, September 5 1:00pm - 4:00pm

51 Broadway Suite 202

Fargo, ND 58102




Walk-in's Welcome, No Appointment Needed!



*If you are interested in learning more and have not applied with Xerox, please bring an updated resume or copy of your work history*




Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.



Primary Responsibilities:
◾We service Retail customers.
◾No Sales. Handle incoming calls from existing clients and help them with restaurant technology issues.
◾4 weeks of paid classroom training.
◾Customer Service and Help Desk position.
◾Great opportunity for advancement.

Schedules:
◾We operate 24 X 7, so we have flexible schedules available.

Skillsets:
◾If you have some technical experience, or are a quick learner, we want to talk to you!

Preferred Qualifications:
◾No experience necessary
◾Help desk or call center experience helpful
◾Excellent communication skills (oral and written)
◾Strong customer service and telephone skills
◾Ability to multi-task
◾Ability to work in a fast paced environment
◾Client and customer-centric focus
◾Excellent interpersonal skills - approachable
◾Ability to communicate effectively and timely
◾Reliable and punctual
◾Technical aptitude

Measures of Effectiveness:
◾Customer satisfaction (internal and external customers)
◾Consistent, thorough and accurate documentation
◾Performance against individual and team performance targets
◾Effective utilization of internal systems, tools, processes and procedures
◾Strong knowledge and comprehension of client, product and processes

Pay and Benefits:

* We offer an attractive base pay with the opportunity to make incentives and bonus.

* 401k match

* Medical

* Paid vacation

* Paid holidays

* Paid training

* Great career opportunity in World Class company



Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail to accommodations@xerox.com.