Assistant Front Office Manager

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a consider it done spirit to work.In return, you'll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change?Take the initiative.Enjoy the Rewards.



JOB SUMMARY

Manages the front desk operation including guest registration, room assignment and check-out procedures. Monitors the daily performance of the front office staff. Supervises the group arrival, registration, check-out specifications and needs are executed. Represents property management in guest issue resolution and decisions related to front office.

CANDIDATE PROFILE

Education and Experience

• High school diploma, GED or equivalent degree; 2 years of progressive experience in a hotel Front Office operation.

OR

• College degree in Hospitality or Business with 6 months hotel Front Office experience or a college internship in a hotel Front Office; Experience in a 500+ room hotel with a Diamond Rating of 4 or 5 preferred

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Monitors the daily performance of the front office staff.
• Manages cash banks.
• Monitors cash handling procedures.
• Monitors billing, cashiering and bill adjustment procedures.
• Partners with operational departments to provide execution of special requests.
• Performs scheduled system checks and daily reporting functions.
• Maintains current knowledge of local area, attractions and events.

Ensuring Exceptional Customer Service

• Represents property management in guest issue resolution and decisions related to front office.
• Supervises the group arrival, registration, check-out specifications and needs are executed.
• Partners with operational departments to provide execution of special requests.

Managing Projects and Policies

• Have Knowledge of and assist in all emergency procedures as required.
• Follow and enforce all Gaylord Hotel credit policies
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Managing and Conducting Human Resources Activities

• Interviews, selects and trains employees
• Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status
• Provides for the safety and security of the employees or the property
• Monitors employee attendance and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.