Receptionist

Essential Duties:

• Provide friendly and professional customer service at all times.
• Schedule member and guest appointments with the therapist that best meets their needs.
• Confirm member and guest appointments.
• Call members to notify them when services are available.
• Manage online appointment requests.
• Prepare member files and paperwork.
• Assist Massage Therapists and Estheticians with SPA responsibilities.
• Process member transactions as needed.
• Prepare enhanced therapy supplies.
• Count inventory and send weekly report to Business Manager.
• Manage customer service feedback surveys.
• Assists in maintaining professional,clean and organized front desk, reception area and throughout clinic.
• Other duties assigned by Clinic Management.

Qualifications: The requirements listed below are representative of the knowledge,skills,and/or ability required for this job.

Education,skills and Experience:

• High school diploma or equivalent (GED) required.
• Basic math and cash handling experience,phone and computer skills.
• Customer Service experience preferred.
• Must be customer service oriented and able to interact professionally with members/guests,prospective clients,vendors and clinic management.
• Must have good communication skills in order to effectively communicate with members/guests on membership benefits,and clinic policies and procedures.
• Must be able to prioritize and perform multiple tasks.
• Must work cohesively with others in a fun and fast paced environment.
• Must be able to work flexible hours,days and weekends.
• General knowledge of services and modalities offered by Massage Envy SPA.  Understands and believes in the healing benefits of massage therapy and bodywork.  Visit massageenvy.com for detailed information.

Communications and Personal Interactions:

• Must be customer service oriented.
• Must communicate effectively(orally and written) and in a courteous and professional manner on a regular basis with members,guests,co-workers,management and vendors.
• Follows management's policies,procedures and direction.
• Accepts constructive criticism in a positive manner and uses it as learning tool.