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Service Center Agent-September 29th - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Jeffersonville, IN Jeffersonville, Indiana |
About this job
Connextions, Inc. is currently searching for non- licensed health agents to assist in the operations of its call center. Connextions is owned by OptumHealth, a subsidiary of UnitedHealth Group. It is the premier growth, retention and service solutions company, aimed at the unique and complex distribution needs of the healthcare market.
Position Duties/Responsibilities:
- Customer Service for one of the nation’s largest health care providers. This position will provide excellent customer service to this provider's senior members.
- The customer service associate will answer member questions regarding premiums, claims, payment status, providers in network, etc.
- Associates will receive calls from providers and brokers verifying coverage and status of payments.
- This position promotes advocacy for the member and focuses strongly on customer satisfaction.
- Computer skills and data input skills are critical to be successful in this position.
Minimum Requirements
Knowledge, Skills & Abilities Required:
- Previous call center experience and or customer service experience.
- Must have a desire to help the senior members with their insurance concerns by following member advocacy, being empathetic and demonstrating patience and providing accurate information.
- Outgoing and energetic attitude
- Good listening skills
- Multi-tasking ability
- Excellent problem-solving capabilities
- Computer experience (must be able to navigate between multiple applications and input data quickly)
- Health background is preferred.
- Emotional fortitude for high stress situations.
- Must exhibit professional behavior.
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