Senior Pharmacy Technician - Costa Mesa, CA - Full-time / Part-time

Position Description:

As one of the largest pharmacy benefits managers in the United States, UnitedHealth Group provides a professional culture where you're empowered and encouraged to exceed the expectations of our members, with better schedules than retail and more reach than any hospital. Join us and start doing your life's best work.

The Pharmacy Technician Service Representative (Pharmacy Technician license required) is responsible for answering incoming calls/ completing outbound calls to/from patients, physicians and pharmacists while ensuring a high level of customer service and maximizing productivity.
 
Primary Responsibilities:

• Pharmacy technician working in the Prior Authorization unit within the customer service department of OptumRx


• Using established criteria and guidelines, the pharmacy technician receives and processes prior authorization requests made by providers and members for medications not inherently covered on a member's prescription drug plan


• Answer prior authorization inquiry calls as well as research and resolve formulary and benefit issues using the appropriate reference material


• Resolve issues and complaints in a timely manner


• Performs other duties as assigned by management


• Handles inbound phone requests and gathers member data to provide information for Pharmacist consultations

Requirements:

• Current California Pharmacy Technician license or National Pharmacy Technician Certification is required


• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience


• 1+ years' experience providing customer service and working with healthcare professionals required

Assets: 

• 1 + years of previous experience as a Pharmacy Technician


• 1 + years of PC skills (MS Word, Excel) proficiency


• AS400 claims system knowledge

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/ fingers across keyboard or mouse, handling other objects, long periods of close vision looking at a computer monitor

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.