Service Coordinator - Full-time

Home Instead Senior Care is looking for a Service Coordinator to become part of our team and join our mission of enhancing the lives of aging adults throughout our community.  Home Instead Senior Care provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care, and compassion. 

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients.  The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Duties include, but are not limited to:

• Understand and utilize the consultative sales process effectively when working with clients and CAREGivers
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Field new client inquiries, enter the information into the software system, and work with the team to communicate and prepare for the Care Consultation
• Coordinate and maintain monthly CAREGiver and client schedules on a daily basis with an emphasis on creating high quality matches/extraordinary relationships
• Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service
• Maintain accurate CAREGiver hours in the software system
• Enter and maintain accurate client and CAREGiver records in the software system
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers and clients
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service
• Work with other team members to coordinate various aspects of a client’s care

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Find out more about this fulfilling career opportunity at homeinstead.com.