Assigned Client Engineer - Full-time / Part-time

Responsibilities

Engineer will provide services as the primary engineer assigned to customer accounts in support of their systems, applications and daily administration and management. Engineer will work closely with Service Managers and internal teams to ensure that all aspects of the customer's ongoing system and application support and administration are successful. Engineer will be responsible for the creation and maintenance of application flow diagrams, custom monitors, RTS (Return to Service) documents, and Knowledge base articles as needed. Engineer will be available for escalations 24x7 on an on-call basis. He/She will conduct ongoing training for first line support personnel on their assigned customer's environment. Identifies and corrects recurring technical issues within their assigned customer(s) environments. Advises customer and acts as their SME (subject matter expert) for their environment for ongoing improvements.

Qualifications

Qualified candidates MUST possess the following:
• 7+ years system administration experience and a solid experience profile that can be demonstrated with UNIX or UNIX like operating systems using one or more of the operating systems below:
o Red Hat Enterprise Linux 5.x/6.x on Intel x86-64
o Solaris 8,9, or 10
o HP-UX
• 5+ years large environment experience working with Java/Middleware software products include:
o Apache WebServer, Tomcat
o IBM HTTP WebServer and WebSphere Application Server 6.x/7.x/8.x
• Strong configuration and troubleshooting knowledge and experience of J2EE based middleware applications
• 3+ years scripting experience in UNIX shells and/or Perl.
• 3+ years middleware task automation experiences using ANT, JACL, Jython scripts
• Proven ability to absorb, master and leverage emerging technologies.

• 3+ years experience in virtualized environment using VMware
• Strong working knowledge of Internet networking technologies and principals including TCP/IP and LDAP.
• Excellent communication and client relation skills.
• Understanding of overall business functions and the impact of technical decisions on business results.
• Strong sense of urgency in support of all customers. Ability to understand business requirements for technical needs and utilize the business requirements information to prioritize work, develop solutions, and set urgency for others.
• Exceptional analytical and problem solving skills, with logical problem solving from Layer 1 through Layer 7 of the OSI model.
• Ability to work in a team environment that requires a great deal of independent thinking and work execution.
• Demonstrated commitment to providing customer-focused quality service.
• Excellent oral, written and interpersonal communications skills.
• Exceptional documentation skills are required.
• Exceptional planning skills and ability to work within change control parameters.
• Ability to work well under pressure.
• Ability to follow policies and procedures that dictate minimum standards for ticket handling, such as customer communication status updates, timelines for escalation, management communication status updates, etc.

Preferred qualifications include:
• Certified as RHCE for version 5 or 6.
• Oracle DB experience as it relates to troubleshooting and support.
• Technical Lead experience or senior level escalations experience.
• System Automation and Monitoring tools - HP Openview, HP ServerAutomation.
• Practical or educational background in development principles.
• Any Java developer experience using J2EE, EJB, JSP, JDBC with an emphasis on support and troubleshooting.

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.