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Retention/Sales Representatives Job - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Cayce, SC Cayce, South Carolina |
About this job
Posting Job Title:Retention/Sales Representatives
Requisition #: 160261BR
Posting Location: West Columbia, SC, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable requires applicants to complete an assessment as part of the application process. **Please note: You must take the assessment within 48 hours of the completion of your application to be considered and reviewed by recruiter. **
Time Warner Cable currently seeks Customer Solutions Representatives (Inbound Retention-& Sales) for our West Columbia, SC office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Do you have an exceptional way of connecting with people, empathizing with them and offering them viable solutions? Do you have an uncanny way of winning customers?
That skillful way you can turn things around is greatly valued here at Time Warner Cable.
In this key role, you ' ll handle calls from TWC customers who are thinking about switching service providers. You ' ll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing and competitors ' . Your knack for problem-solving will not only diffuse situations, but point out new value and result in an upsell.
Beyond a passion for the customer and flair for relationships, you ' ll have general knowledge of our current marketing offers and a desire to earn pay for your performance. Basic computer/keyboarding skills and a capacity for listening, dealing with confrontation, and overcoming objections should all be part of your make up.
Time Warner Cable believes that by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most - at work and at home. You can look forward to a total compensation package, generous benefits including discount pricing on our residential products, and more.
Our award-winning call center offers:
*Weekly/Monthly contests & incentives!
*Fun, team-oriented culture!
*Competitive hourly rate plus commissions!
Annual opportunities average $45K with a
potential of $60K!
*Paid training!
*Robust benefits including medical, dental, vision, pension, matched 401(k) plan, tuition
reimbursement, and discounted cable, phone and Internet services!
To learn more about what it ' s like to work for Time Warner Cable, copy/paste the below link to your browser and view this video from our employees:
http://www.youtube.com/watch?v=tWge4VxBXxQ
Call Center Hours: 8:00am - 9:00pm Monday - Sunday (shifts will vary within the operating hours of the call center)
Job Requirements:
*Customer-centric mentality (high volume customer service and/or call center experience preferred)
*Sales experience required (experience working for commission is preferred)
CBTWC 09/11/14
FCC Unit_TWC: 3752
Controlling Establishment ID: 00141 - West Columbia 3347 Platt Sprgs
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 160261BR
Posting Location: West Columbia, SC, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable requires applicants to complete an assessment as part of the application process. **Please note: You must take the assessment within 48 hours of the completion of your application to be considered and reviewed by recruiter. **
Time Warner Cable currently seeks Customer Solutions Representatives (Inbound Retention-& Sales) for our West Columbia, SC office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Do you have an exceptional way of connecting with people, empathizing with them and offering them viable solutions? Do you have an uncanny way of winning customers?
That skillful way you can turn things around is greatly valued here at Time Warner Cable.
In this key role, you ' ll handle calls from TWC customers who are thinking about switching service providers. You ' ll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing and competitors ' . Your knack for problem-solving will not only diffuse situations, but point out new value and result in an upsell.
Beyond a passion for the customer and flair for relationships, you ' ll have general knowledge of our current marketing offers and a desire to earn pay for your performance. Basic computer/keyboarding skills and a capacity for listening, dealing with confrontation, and overcoming objections should all be part of your make up.
Time Warner Cable believes that by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most - at work and at home. You can look forward to a total compensation package, generous benefits including discount pricing on our residential products, and more.
Our award-winning call center offers:
*Weekly/Monthly contests & incentives!
*Fun, team-oriented culture!
*Competitive hourly rate plus commissions!
Annual opportunities average $45K with a
potential of $60K!
*Paid training!
*Robust benefits including medical, dental, vision, pension, matched 401(k) plan, tuition
reimbursement, and discounted cable, phone and Internet services!
To learn more about what it ' s like to work for Time Warner Cable, copy/paste the below link to your browser and view this video from our employees:
http://www.youtube.com/watch?v=tWge4VxBXxQ
Call Center Hours: 8:00am - 9:00pm Monday - Sunday (shifts will vary within the operating hours of the call center)
Job Requirements:
*Customer-centric mentality (high volume customer service and/or call center experience preferred)
*Sales experience required (experience working for commission is preferred)
CBTWC 09/11/14
FCC Unit_TWC: 3752
Controlling Establishment ID: 00141 - West Columbia 3347 Platt Sprgs
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
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