Lakeshore Grille - Host/Hostess, Part Time: Westland, MI - Macy's Westland Center - Part-time

Overview:
The Restaurant Host/Hostess provides outstanding customer service by monitoring customer traffic flow, acknowledging and seating customers upon arrival, providing product information and thanking customers at their departure.

Key Accountabilities:

• Follow Food Division Best Practices
• Demonstrate current and working knowledge of Food Service area
• Ensure dining room is properly set for customer service
• Effectively deals with multiple customers and seats customers at clean tables avoiding over-seating
• Communicate customer requests or concerns and service flow issues with servers and manager on duty
• Knowledgeable of servers' duties and responsibilities, table numbers and station assignments
• Answer phone and record reservations according to food division standards
• Follow Food Safety standards and maintains work area and equipment in accordance with Health Department standards
• Follow station specific duties and responsibilities
• Open and/or close area following appropriate checklist, verifies completion with Manager on Duty prior to leaving the area
• Maintain PAR stock levels and standards in product presentations
• Maintain hygiene and professional dress code to comply with Food Division and Health Department standards
• Work with the bus team to assist in clearing and resetting tables during peak periods
• Work scheduled shifts as assigned
• Other duties as assigned by supervisor

Skills Summary:

• Excellent customer service skills
• Effective communication skills
• Skill in working as part of a team
• Ability to use theregister and ring sales accurately
• Ability to follow safe work practices in a fast-paced environment

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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