Customer Service Representative - Full-time

-Manage the day to day inbound client inquiries and be proactive in reaching out to the clients -Ability to resolve complex and technical customer questions / issues -Establish a rapport and a working relationship with the clients to ensure retention -Defuse intense situations, negotiate resolutions and enlist support and assistance from others -Analyze statements and fees to be able to educate clients about their statement -Analyze current Interchange qualification and pricing strategy for existing accounts -Be creative in decision making and problem resolution -Manage workload to achieve desired results and stated objectives -Work in balance to achieve client excellence and a win-win situation -Make system changes as requested by client -Understand multiple systems' requirement / interactions to determine what field statement

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

-position is in Decatur, AL -1 year Customer Service Exp in Banking industry preferred -High School Diploma or equivalent