Dispatcher (Entry Level) - Full-time

WE WILL TRAIN - We are looking for people with strong Customer Service skills to work in a Dispatch. This is an entry level position.
The Dispatch Position is responsible for the daily pick up and delivery coordination of customer's service requests; to drivers.

Responsibilities:
- Verify the total number of drivers working each day and recommend if additional drivers are required.
- Confirm the completion of calls.
- Respond within 10 minutes to any callbacks, messages or cancellations.
- Encourage and motivate all drivers to meet maximum potential while maintaining delivery time specifications.
- Maintain professionalism, respect, fairness and dignity in all driver relationships.
- Orientation and motivation as required relating to the drivers.
- Recognize and prioritize - alert for immediate dispatch.
- Identify and ensure all customers are given 100% performance on deliveries.
- Ensure on-time work completion and prompt pick-up in accordance with established standards of service.
- Provide assistance to other dispatch boards.
- Provide assistance to distribution as well as other departments.
- Provide Dispatch Supervisor and Operations Manager with information on equipment failures and problems.
- Other duties as required.



Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Customer Service Experience / Good Phone Etiquette / Great Follow up / MS Office, Outlook, Word, Excel