Customer Service/Call Center - Full-time

How about putting your foot into the door of the fastest growing business unit ? Integrated our Third Party Logistics & Brokerage business segment, has grown exponentially since its inception in 2007. From 18 people and $42 million in revenue to over 500 people and $536 million in revenue, we're not slowing down!

The three pillars of our success are Accountability, Commitment, and Teamwork. We believe these three values distinguish us from our competitors.

As a brokerage, We are very familiar with supply and demand. And as with any brokerage, there is supply on one side and demand on the other, with the broker making money on the margin in the middle. For us the supply side represents the shipments of freight of its customers. The demand side represents the 30,000 partner transportation companies with whom it currently works.

Internally, we just call the Transportation Customer Service Representative, Transportation Representative, or TR, for short. The TR is responsible for working with the Salesperson, Customer, and Carrier Sales Coordinator to ensure accurate information travels between these individuals. You will coordinate with the customer to collect any information regarding the pickup or delivery of the load and then input that information into our proprietary software. Also, you will be expected to develop relationships with customers to encourage them to leverage our company as their transportation solution as the relationship continues to grow.

Responsibilities

Aggressively market our company brand to develop new accounts and secure an established customer base. The main focus is for the solicitation of business from new and existing customers to build business volume according to the business plan. Freight sales are required to meet margin and volume goals as outlined in the branch budget. Works under routine supervision.

Markets, services and promotes our company transportation products and services.
Solicits freight from existing customers.
Develops qualified leads and solicits freight from new customers.
Books loads tendered from customers, trace loads as needed and handle any other related duties.
Tracks freight volume by customer.
Maintains and builds effective relationships with customers.
Assists internal customers with problems on loads or customers.
Schedules pickup and delivery appointments.
Using electronic means, posts information on available trucks and capacity for specific regions.
Position requires full time attendance.






Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Must be able to work on fast pace environment Heavy Data Entry Outbound call environment. Markets, services and promotes our company transportation products and services. Solicits freight from existing customers.