Customer Service Specialist

Manufacturing and distributing company in the Avon area is seeking a full time customer service representative.

***Experience with responding to 100-200 customer emails per day.
 Enters orders and create invoices from customer purchase orders and process web-based orders within a 1-1/2 hour window. (Majority of job) 50 - 100 per day.
 Maintain and input contracts into our system as received.
 Detailed oriented with multi-tasking ability. Handle work load with a high degree of accuracy.
 Answer customer phone calls and makes follow-up calls to support the sales team members.
 Verify receipts for customer orders.
 Create and enter quotes for the sales team as received.
 Create and send out individual sales collateral packets (catalog/welcome packets) for sales team members.
 Work with sales managers to create and update individual manufacturer dealer prices sheets and send them to customers when applicable.
 Work with sales team members to update the database with current customer information.
 Back-up the receptionist during lunch and breaks, usually one day per week but also when time off is scheduled.
 Other duties or responsibilities that may be assigned as the job requirements dictate.

If interested, please respong to this posting and follow up with Tiffany for more details about the opportunity. 216.573.5519

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .