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Customer Service \ Block Clerk
| Hours | Full-time, Part-time |
|---|---|
| Location | Elkridge, MD Elkridge, Maryland |
About this job
Job Responsibilities:
Lower Block duties include:
· Collect invoices from printer. Verify invoices for accuracy, appropriate bid amount, correct buyer information, etc.
· Resolve sale priced discrepancies or elevate to supervisor where applicable.
· Maximize PSI sales - offer post-sale inspection to buyer and coordinate initiation of the PSI process.
· Process “IF” sales.
· Obtain buyer’s signature and distribute appropriate invoice copies/gate passes for sold vehicles.
Upper Block duties include:
· Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights.
· Work with auctioneer to verify system information accurately represents vehicle. Verify vehicle run order to ensure appropriate vehicle is being keyed and sold.
· Operate monitor, work with auctioneer to review Simulcast bids.
· Provide arbitration and other vehicle announcements to support auctioneer.
· Pick up and distribute bills of sale to the front office, when needed.
· Notify manager or supervisor of customer issues or concerns or systems issues to ensure speedy resolution and continuation of the sale.
· Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
· Perform other duties as assigned by manager or supervisor, which may include assisting in other areas of the office as necessary, i.e., processing sales transactions, distribution of seller payments, copying titles or filing bills of sale.
Education & Specialized Knowledge
- High School Diploma or equivalent required
- Effective communication skills required
- Problem-solving and organizational skills
- Ability to remain focused and composed during fast-paced sale-day activities
- Regularly required to stand, walk, reach, talk and hear
- 6 months - 1 year of clerical, office, and/or customer service work experience preferred
- Including ten-key and computer data entry
Benefits:
Our company values the health and financial well-being of its employees and provides a variety of health care programs, which includes medical, dental, vision, employee and dependent life insurance, long-term disability and Flexible Spending Accounts (FSA) for health care and dependent care expenses. The Company believes financial security in retirement is important and offers a 401(k) Savings Plus Plan as well as company-funded Pension Plan.
About Manheim:
Manheim was established in 1945 as a wholesale vehicle auction operation. Today, with 20,000 employees at 106 operating locations in 14 countries, Manheim is the world’s leading provider of vehicle remarketing services. Manheim has set the industry standard for buying and selling used vehicles at live auctions and online. In 2012, Manheim handled nearly 8 million used vehicles, facilitating transactions representing more than $50 billion in value.
A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services. Manheim brings together qualified sellers and volume buyers of used vehicles that include automotive dealerships, banks, car rental agencies, car manufacturers and government agencies. Manheim offers its customers a reliable and secure market in which to purchase a variety of vehicles and services that no other remarketing provider can match.
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