Operational Trainer - Maryland Heights, MO - Full-time / Part-time

Position
Description:



This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected
and empowered to be your best, to grow and to develop your skills. Join us and
help people live healthier lives while doing your life's best work.(sm)

Positions in this
function are responsible for training within Provider and Member Services. Trainers
within this group may train outside of specialty, as needed. May also be
involved in the instructional design process.

Primary
Responsibilities:

• Trainers will be responsible for meeting
  department and MBO goals. 
• Extensive work experience within own function.
• Work is frequently completed without
  established procedures.
• Works independently.
• May act as a resource for others.
• May coordinate scheduling of training classes
  and coaching sessions
• Ability to drive site metrics through training
  materials covered and subjects.
• Accountable for leading training new hires,
  current employees, and training new subjects as needed.

Required Qualifications:

• High School Diploma/GED
• Must be capable and willing to travel up to
  25%
• 1+ year previous corporate training or
  coaching experience
• 1+ year experience working with MS Word, Excel,
  Outlook, and PowerPoint
• Previous experience reporting
  training/coaching results
• Previous experience with public speaking,
  presenting, and/or facilitating large meetings (20+ people)

Preferred Qualifications:

• Bachelor's Degree
• Previous experience with MyMetrics
• Experience working in a call center environment.
• Experience working with Medicare and Retirement calls.